Cricket Wireless Authorized Retailer

Reviews

• CC

  Chris

  Jun 20, 2026
  1.0
  I went to the store to try and get one of my lines switched to my daughter who was excited about getting a phone. The customer service at this store instead of listening to my issue and understanding just kept telling me I am wrong and telling me to look at what he is seeing. After getting frustrated, I called and found out there was a system change years ago and possibly changed things in my account. I purchased a 5 line deal over 10 years ago and somehow it dropped to 4. Cricket is researching the issue but the company doesn't care about loyalty and customer service. They didn't believe my story at all. I had 1 line that was changed over at the store and they charged me 11 bucks to add an esim which should of been free. They didn't take credit card so im sure he probably just pocketed the cash. Horrible experience. Would have given 0 stars if the chance. I would of left this feedback on a survey over the phone but they claimed they are having fraudulent texts sent out. I am sure that is a way to have a customer not give an honest survey.
• CL

  charlie leon

  Sep 8, 2023
  1.0
  Rude, ghetto people here. Do yourself a favor and go anywhere else.
• CL

  Customer Service Lemon Lion

  Sep 8, 2023
  1.0
  Spoke with a very short man covered in tattoos who felt like it would make sense to talk down to me cause I was calling over the phone. How funny it is that this little mans tune changed when he saw who he was really dealing with. There is a reason this store is so badly reviewed. If you want professionalism and respect this would be the last possible place to find it.
• JM

  Josean Melendez

  Mar 18, 2018
  4.0
  Good service.