VCA Buffalo Ridge Animal Hospital

Reviews

• AP

  Aimee Pinyan

  Jul 1, 2026
  5.0
  I brought my dog here for the first time on Monday. Everyone at the front desk was friendly and they even had my dogs name on their welcome board! Dr. Heckman and her technician were great with Gizmo. I am so glad I found VCA and will tell all my friends how great your service is.
• BM

  Barbara Mathews

  Jun 29, 2026
  5.0
  Nice clinic. People are nice and timely. My dog has been treated well there.
• KW

  Kristina Wood

  Jun 29, 2026
  1.0
  ⭐☆☆☆☆ ⭐☆☆☆☆ I am beyond disappointed with my experience at VCA Buffalo Ridge Animal Hospital. I called because I had concerns about my pet and needed guidance on getting her seen. This was not a major request. If the answer was simply, “Your pet needs to be seen by the doctor,” that would have been completely fine. Instead, I was treated rudely, my call was disconnected without explanation, and I was left feeling dismissed and upset. When I later spoke with the manager, Nicole, I was told that she had listened to the recording and that I had been “out of line.” I strongly disagree with that characterization. I was not rude or disrespectful. I was a concerned pet owner trying to get help for my animal. What is most upsetting is that it felt like there was more interest in arguing with me than in focusing on getting care for my pet. The entire situation felt unnecessary and petty. A simple conversation and an appointment could have resolved everything. I left the interaction feeling as though Nicole was trying to punish me over a disagreement rather than help my dog, and unfortunately, the one who suffered from that approach was my pet. Pet owners call veterinarians because they are worried about their animals and need help, not to be made to feel like an inconvenience or to be put in the middle of an argument. Because of how I was treated, I will be taking my pets elsewhere and have requested to end my relationship with this hospital. Beware: If you are looking for compassionate, customer-focused care during a stressful situation with your pet, this was not my experience.
• KW

  Kristina Wood

  Jun 29, 2026
  1.0
  ⭐☆☆☆☆ I am beyond disappointed with my experience at VCA Buffalo Ridge Animal Hospital. I called because I had concerns about my pet and needed guidance on getting her seen. This was not a major request. If the answer was simply, “Your pet needs to be seen by the doctor,” that would have been completely fine. Instead, I was treated rudely, my call was disconnected without explanation, and I was left feeling dismissed and upset. When I later spoke with the manager, Nicole, I was told that she had listened to the recording and that I had been “out of line.” I strongly disagree with that characterization. I was not rude or disrespectful. I was a concerned pet owner trying to get help for my animal. What makes this even more frustrating is that the entire situation felt unnecessary and petty. This could have been resolved with a simple, compassionate conversation and an appointment to see my pet. Instead, it escalated into an unpleasant experience that completely destroyed my trust in this practice. Pet owners call veterinarians because they are worried about their animals and need help, not to be made to feel like an inconvenience. Because of how I was treated, I will be taking my pets elsewhere and have requested to end my relationship with this hospital. I sincerely hope management and corporate take a hard look at how clients are treated because no one seeking care for their pet should leave feeling this way.
• DS

  Dan Smith

  May 12, 2026
  4.0
  We've used them for our last two dogs. We're very happy with their services. The staff are very kind, thoughtful and yet professional. It is probably not the cheapest place to take your pets but there are no worries here.