Was looking for a new phone and immediately was harassed by 2 employees doing an elevator sales pitch. Asked them to leave me be because I dont need help and they just kept going, pushing, and crowding me, making me feel uncomfortable. STAY AWAY FROM THIS LOCATION
Worst experience ever! We bought a $2000 sound system and it was never delivered. The delivery information did not work, there was no way to contact them except for AI reps on the phone. When we finally got a real person they could not help us. The customer page is terrible, nothing works on it and calling is so frustrating. I’d rather buy from Amazon.
SD
Summyr Dravis
Jun 23, 2026
Purchased an iPhone screen protector, and I paid extra for an installation plan when I purchased my last iPhone 1.5yrs ago. I went in Best Buy Citrus Park, store 462, to have my screen replaced, and they wanted to charge me for my installation because supposedly their policy changed. I didn’t receive any notification from Best Buy of this policy change related to my installation contract. I asked to speak to the manager, and the person I was speaking with informed me that they were in fact the manager, Toni. I asked where the notification was as I paid for an installation plan that should be honored. She refused to honor my paid for installation plan. When I asked for her manager, she told she didn’t have a manager. I contacted corporate customer service through chat while I was in the store, who pulled my installation plan and said the store should absolutely honor my installation plan that was already paid for. Toni, had walked away, and I spoke with Jamie, the service manager, and showed her the chat with Best Buy corporate customer service. Her response was that they didn’t care what corporate had to say, and they wouldn’t honor my paid for installation plan. I notified the chat agent, and they requested that I called geek squad service to escalate this matter internally as the behaviors and not honoring a paid for plan was against Best Buy leadership policies. When I contacted Geek Squad, they were MORTIFIED by the behaviors exhibited, pulled my installation policy, and agreed again that I should not be charged as the plan I paid for extra included replacement AND installation. The agent I spoke with requested I file a complaint with both Best Buy Corporate and Best Buy Ethics. If this is how things work at Best Buy stores these days, they are losing my business.
NJ
Nathaniel Jackson
Jun 15, 2026
On June 14, 2026, I visited the Citrus Park Best Buy location to purchase an iPad Pro M5. This store has traditionally been my preferred location for purchasing and upgrading electronics, cell phones, and other technology products.
I arrived at approximately 5:30 PM and was initially greeted by an AT&T representative who was exceptionally friendly, professional, and helpful. After locating a Best Buy employee for assistance, however, my experience quickly deteriorated.
I was first assisted by Amanda, and our interaction began positively. She went to retrieve the iPad from the stockroom, but the process took some time because the device had apparently been stored in the wrong location. By the time she returned, it was approximately 6:03 PM. Since I was purchasing the Wi-Fi + Cellular model, I needed the device activated on my existing Verizon account.
Amanda informed me that she was unfamiliar with the activation process and sought assistance from another employee, Ezzy. When Ezzy arrived, the two employees spent approximately five minutes talking while I continued waiting. The AT&T representative noticed that I was still waiting for assistance and appeared concerned enough to intervene. Following their conversation, Amanda and Ezzy finally came over to assist me.
At that point, Ezzy informed me that she could not activate the iPad because the store was only one hour from closing. I explained that I had been waiting for assistance since 5:30 PM and that the delay was not due to my late arrival. Ezzy then stated that activation could take several days to complete. Based on my prior experiences upgrading devices and adding lines to my Verizon account, I respectfully informed her that activations had always been completed much more quickly.
Amanda and Ezzy then began citing company policy as the reason they could not assist me. I again explained that I had been waiting at the mobile department since 5:30 PM and requested that they complete the transaction. Despite this, they refused service and continued to reference company policy. Ezzy again falsely stated that activation could take up to three days.
As a result, I left the Citrus Park location and drove to the South Tampa Best Buy, arriving at approximately 6:25 PM, just 35 minutes before store closing. There, I received outstanding customer service. I purchased and activated the same iPad in approximately 13 minutes without any issues. I did not mention my experience at the Citrus Park location to the South Tampa staff.
After completing my purchase, I returned to the Citrus Park store to obtain the names of the employees who had refused to assist me. When I approached Ezzy, she turned her head upward and away from me, making me feel dismissed and unimportant. Fortunately, the same AT&T representative who had witnessed much of the interaction assisted me in obtaining the employees' names.
I am a frequent customer of this store and have made many purchases there over the years. Never before have I been treated in such an unprofessional and discourteous manner. For the record, at no point during this interaction was I loud, argumentative, or belligerent. I remained respectful throughout the entire encounter and simply wanted assistance with a purchase and activation that another Best Buy location completed quickly and without issue less than an hour later.
I hope this feedback is taken seriously and used as an opportunity to review both the customer service provided and the application of store policies at this location.
NM
Nicholas Marzola
Jun 7, 2026
I went to this Best Buy to have my car audio system installed in my 2019 Silverado. The two gentlemen that did the install were very knowledgeable, quick, and cleaned up amazingly after the job done. I was skeptical because of some of the reviews for some of the locations, but these guys were awesome. They advised me of a break-in period of my subs and told me to bring it back in a few days and they will adjust the gain more. They gave me signs to look for if there were any issues after leaving and walked me through the possible issues that are known with some sound systems. I had none of these issues. I brought it back after a few days and they tuned the Amp and I was on my way. System looks like it came from the factory with the installation. They answered questions and adhered to my requests with the wiring. They did a great job at a very reasonable price.