Apple International Plaza

Reviews

• TA

  Tricia Akiyama

  3 days ago
  1.0
  Honestly, very disappointed and if I did not have to give a star at all I would not. My mother went into Apple to buy a WiFi Apple IPad because hers broke. Just curious how the Apple Store had the authority to take it upon themselves to prey on the elderly and put on an add on to our phone account. I am not sure how that is even legal for them to do that. I am sure they receive some sort of monetary compensation for their pocket. But it was very clear she only wanted to purchase the IPad out right and go home. Beyond upset that the Apple Store employee put that unnecessary add on to our account with no authorization. I definitely feel like they took advance of my mother. So buyer beware!!!! Sneaky snake employee!! Also, curious if this is the way Apple does business.
• AF

  Alissa Fischer

  5 days ago
  1.0
  I went to get my air pod pros looked at under warranty. I came in as a walk in at 5:45 after work. I was told I’d get a text with my appointment time, I never did. The man told me to come back in an hour and a half and check in. I came back. A different man said to come back in 15 and we’d be helped. I came back… I still was assisted. A manager whose name doesn’t come to mind, apologized and said to come back in 10 and I’d be helped for sure. I came back at 8:00 and he told us to take a seat. I sat there for another 20 min before a worker came and asked what service we were getting and walked away. It’s 20 more minutes, I walk up to a worker and asked if we’d be helped by the end of the night or if I was wasting my time. He assured me we’d be helped and to go sit back down. I did so. I wanted till 9.04 after closing, no one walked up to assist me, I walked up to four associates who all stood there and asked if I’d be helped before closing. They did, but definitely one of the worst customer experience I’ve had. I get Apple being busy, but don’t tell customers they will be helped or to come back for help if you can’t keep your word
• BB

  Bea

  Sep 25, 2026
  1.0
  Absolutely incompetent handling of what should have been a straightforward AppleCare claim. This experience genuinely made me question why I remain loyal to Apple and continue paying a premium for its products and services. I made this appointment A WEEK AGO because my iPhone had FOUR separate problems: cracked front glass, cracked back glass, unreliable connectivity, and repeated overheating. Their own diagnostics showed a history of the overheating. I already knew AppleCare offered Express Replacement. I chose an in-store appointment because I expected the same basic principle to apply: I purchased this device, I separately pay for AppleCare+ with Theft and Loss, and if I bring Apple a device with four problems, I expect a solution addressing the device as a whole. Apparently that expectation was too ambitious. Their solution was a $29 repair of the front and back glass. I nearly agreed until I asked the obvious question: What about the other two problems? That is when this became absurd. They could not tell me replacing the glass would fix the connectivity or overheating. They acknowledged there wasn't an in-store repair they could perform for those issues, yet continued presenting the $29 glass repair as the solution. Fixing two of four reported problems and sending me home with the other two unresolved is not a solution. Then came the excuses. I was told apps running in the background might be causing the overheating and perhaps I should disable them. Except this phone operated with those same apps and usage patterns for the first 6–9 months without repeatedly overheating. Telling me to change how I use my phone is not repairing it. I repeatedly asked direct, concise questions because their proposal made no sense. I bought the device, separately pay for AppleCare+ with Theft and Loss, and was fully prepared to pay the applicable service fee. I wasn't asking Apple for a favor. I was asking them to address ALL FOUR problems rather than charging me to repair two and sending me home with two unresolved. Instead of simply acknowledging that, the conversation became increasingly condescending and ridiculous. I left the store and immediately called Apple Support. I explained the exact same situation and proceeded with the Express Replacement option I already knew existed. I paid the $99 service fee, accepted the temporary authorization, and Apple is replacing the entire phone. That actually addresses the entire problem. I could have initiated Express Replacement A WEEK AGO. Instead, I waited for this appointment because I expected an Apple Store to provide a complete AppleCare solution. I waited a week, drove to the store, went through diagnostics, and spent an absurd amount of time trying to get employees to acknowledge that their proposed repair left half my reported problems unresolved. I left with nothing accomplished. Then I called the same company and resolved it. I understand that in-store repair and Express Replacement are different service channels. What I did NOT understand was that choosing in-store service apparently meant accepting a repair addressing only 50% of the problems I specifically reported. If the store couldn't provide a complete in-store solution, they should have simply said so. I could have used Express Replacement a week ago and saved myself this entire pointless experience. I buy Apple products and pay for AppleCare because I expect the products and service to justify the premium. Experiences like this make that premium increasingly difficult to justify, especially when other companies are producing increasingly competitive alternatives. Apple Support ultimately provided the solution. This store wasted a week of my time offering to fix half the problem.
• NR

  Noah Ramos

  Sep 18, 2026
  1.0
  Today was supposed to be a great day, I just traded in my Iphone 16 plus for an 18 pro max. Something that I've done plenty of times and normally have a great experience. I Was given the phone and told to go to tmobile to finish set up which was unusual but I figured its launch day and they were busy. Tmobile only just grabbed my serial number on the phone to make sure they activate my esim which they did and they did their part. When I got home to set up my phone, my apple account was locked. So I went to try and unlock it and it asked for me to verify a phone number that I haven't had for more than 2 years???? So When I pushed that I don't have that number, it asked for me to verify my email to send a verification code. Received the code, then it asked for my card number that I use to purchase things through my apple wallet. I provided that, than it asked me for a phone number to send another verification code to, so I used my actual and current phone number. It sent me the code, I typed it in. Now it is saying that I will get an email in 3 days with instructions on how to unlock my phone. That is annoying but the worst part about it is it said that there will be an additional *wait time* on top of the 3 days and it will be determined by that email in 3 days?? Are you freaking kidding me????? So I called support. The advisor and I tried everything she can think of for me to get around it.. the only solutions she can come up with was to use my apple watch to see if I can delete my more than 2 year expired phone number from the account since my watch is signed in still. The option unfortunately is not there. Though I did verify that my current phone number is attached.. at least that is what my watch says. I do not have a tablet or another phone to use... the advisor on the phone told me that whomever helped me at the apple store messed up by not helping me transfer my apple id from the phone I traded in to the phone I purchased. Thats when I also realied that in years passed whenever I traded in my old phone for a new phone, they always did that before taking my phone away.... that did not happen today. So now, my options are to wait until YOU decide after 3 days how long I have to wait ONTOP of that to somehow unlock my apple account which has all of my contacts, messages, information, passwords, banking information, all of my pictures from precious memories INCLUDING MY WEDDING AND OF MY POOR DOG WHO PASSED AWAY EARLIER THIS YEAR... create a new apple id so that way I can at least use the phone for more than just calling and browsing the web because I can't even use any apps... or I can go back to that apple store, throw this phone on the counter, and demand a full refund and I'll go buy a samsung or some other phone, and refuse to leave until that happens. Right now I can tell you that pausing a good chunk of my digital life for 3 days is already a big problem for me, if I have to wait EVEN LONGER than those 3 days, I promise you what will happen is I will do that 3rd option and demand a full refund and you can take this phone back. Because if I have to start EVERYTHING completely over, including losing a lot of my digital information and pictures, I might as well just get rid of the phone to. I was assisted at the apple store inside the mall at International Plaza in Tampa Florida. I would very much like for someone to reach out to me to discuss how we can actually fix this and make this right with me, because this is unacceptable. On the one hand I understand theft is a serious thing, and I understand that there is a training issue here with the apple employee, but this is ridiculous. I look forward to discussing this with someone who will completely fix this in an appropriate amount of time AND make this right because of the inconvenience. Thank you.
• CD

  Carlos Diaz

  Sep 12, 2026
  1.0
  Very disappointing experience at the Apple Store at International Plaza in Tampa. My friend lost his iPhone on Monday and, since he has AppleCare coverage, he went to the Apple Store on Wednesday for help filing a claim and getting a replacement phone. The employees told him that they had completed and submitted the request and that the replacement process was already underway. He was also told that there would be a charge to the card on file. Trusting what he was told, he left the store believing everything had been taken care of and waited for his replacement phone. After three days without a phone and essentially being completely disconnected, he called Apple today to check the status. That’s when he found out that the request had never actually been completed and no charge had been processed. What is most frustrating is not simply the delay. The real issue is that he was told in person that the process had been completed when, apparently, nothing had actually been finalized. If the claim had not been completed, the staff should have been honest and told him that from the beginning so he could take the necessary steps. Three days may not seem like a long time to some people, but being without a phone can seriously affect someone’s ability to communicate, work, and handle everyday responsibilities. As a customer who spends money with Apple and purchases coverage specifically for situations like this, this is extremely disappointing. In the end, the customer is always the one who suffers the consequences when something goes wrong, even when the mistake is not theirs. We pay for the products, we pay for the coverage, we follow the instructions, and yet we are still the ones left dealing with the consequences and trying to fix problems that should never have happened in the first place. I really hope Apple looks into what happened and provides better training and accountability for its employees. If a process has not been completed, simply tell the customer the truth. Don’t tell someone that everything has been taken care of when it hasn’t.

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