VCA San Francis Animal Hospital

Reviews

• DD

  Deanna

  6 days ago
  1.0
  If I could leave zero stars I would. I was a new client and just started seeing Dr Smith for two of my dogs. One was older, 12, Burt Reynolds and the other was younger, Luna. Burt was having issues with his back legs, arthritis and I asked about something for him. Dr Smith recommend a shot, Librela which was successful and improved dogs' mobility. Burt was healthy and had no other issues. The first shot he had, he was like a puppy again. I alsmot cried because I had my dog back and he was running and playing and he looked so happy. He had a follow up for two more shots and I cant remember the time span. I do remember he got his theird shot April 3rd and I found my dog dead in my backyard April 15th. I have been absolutely devastated ever since. Burt was everything to me. He would still be with me today had I not taken him to VCA. I loved him more than anything in this world. I served 20 years in the military and he was instrumental in my mental health recovery and now he's gone and I never got to say goodbye. I feel as though Smith didnt care about me or my dog and only cared about getting what they get for using that drug. I hate myself for this decision and will for the rest of my life.
• NH

  Natalie Humesky

  Jun 30, 2026
  3.0
  I really wanted to like this VCA location because we were hoping to find our forever veterinarian, but unfortunately we've been disappointed. The doctors have been able to handle basic diagnoses, but we've often felt like they don't really listen to our concerns. During appointments, I get a lot of "uh-huhs" and "yeahs," but my actual questions frequently go unanswered. It often feels like they're more focused on what they want to say than on having a conversation with us. Compared to the care plan we previously had at Banfield, we've also found that many services we assumed would be included are not covered by VCA's plan, which has been frustrating. The office staff has been the biggest issue. Everyone is generally friendly, but they always seem overwhelmed, disorganized, and mistakes happen far too often. What finally pushed me to write this review happened during our last visit. I watched a receptionist answer the phone, ask the caller if it was an emergency, put them on hold, and then continue a personal conversation about her boyfriend with a coworker for the next 10 minutes. I was the only client in the waiting room, so there was no reason that caller should have been left waiting just so a personal conversation could continue. I've been on the other end of those calls before. That person waiting on hold could be on their lunch break, trying to get dinner started, driving between appointments, or simply trying to get help for their pet. Their time matters too. It's not appropriate to keep someone on hold for a personal conversation while you're on the clock. One other piece of feedback: the conversations happening in the back office carry into the rooms. Clients can hear much more than you probably realize—including conversations about pets, clients, and personal topics. It would be more professional to keep voices down. We were really hoping this would become our long-term veterinary clinic, but based on our experiences, we'll be switching back to Banfield once our current plan is up.
• TW

  Tiffany Woodring

  Jun 24, 2026
  5.0
  Brought a kitten here that we found a couple weeks ago on the Howard Franklin Bridge. The kitty developed an upper respiratory infection. As we walked in the staff greeted us instantly, they were very caring and quick. They also guided us on the right path for the best monthly plan for our kitty to help us save hundreds of dollars on our pet. I will be bringing my senior dog here for all our needs.
• KM

  Kim Murphy

  Jun 13, 2026
  5.0
  Everyone is very friendly and takes good care of my boy Ice.
• WW

  Wes

  May 27, 2026
  1.0
  We brought our dog to this clinic on 5/5 for what initially appeared to be a leg injury. During the first visit, he was prescribed medication and sent home for rest. We returned on 5/8 because his condition appeared to be worsening. After spinal and hind-end X-rays were taken, we were told he had a leg injury along with VDD. Once again, we were instructed to continue medication and bed rest at home. From 5/8 through 5/25, our dog experienced both good and bad days, which we believed could be expected given the diagnosis. However, yesterday we decided to seek a second opinion because his condition had become significantly worse. Within the first ten minutes of the physical examination, the new veterinarian discovered a lump along his spine and requested that we obtain the X-rays previously taken by VCA. After reviewing those X-rays, we learned that our dog had a tumor pressing against his spine, which was causing neurological complications and other serious issues. Unfortunately, due to the severity and terminal nature of the condition, we were left with the heartbreaking decision to euthanize him. We understand that veterinarians are human and mistakes can happen. However, it is deeply concerning that multiple professionals evaluated our dog and this critical issue was overlooked. Had we not pursued a second opinion, our dog would have continued to suffer unnecessarily.

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