Apple University Town Center

Reviews

• KS

  Keeny Smith

  Apr 19, 2026
  1.0
  I was told by the salesperson that screen protectors would be replaced for free if cracked at any store. However, upon going to the Apple Store I am told this is not the case. That it is $40 to replace it and they do not warranty it. I have to go through a third party, belkin, with the receipt and serial number. What a waste of my time and money. Keep your people informed and make sure they don’t give out false information.
• BH

  Benjamin H

  Apr 18, 2026
  2.0
  I made an appointment in advance, talked to staff member, was told to sit down at a place and I had to wait really long for service still. Service was good when an employee was actually helping.
• WW

  W

  Apr 14, 2026
  1.0
  I need to delete my apple account. I am unable to access the account using the password recovery options due to the hackers continually changing the password as soon as I reset it. I have multiple fraud charges every month. Apple customer service is no help. Please lmk once apple gets sued for not allowing individuals to delete apple account over the phone. This is absolutely irritating!
• CC

  Cicero Cereja

  Mar 30, 2026
  1.0
  I had a very disappointing experience at the Apple Store Sarasota. I visited the store to trade in my iPhone 14 and was initially offered $225, even after the employee verified that the rear camera was not working. Based on that evaluation, I went ahead and purchased the iPhone 17, fully expecting to receive that trade-in value. However, just a few days later (still within the allowed trade-in period), I returned to complete the process. This time, a different employee reassessed the same phone and suddenly told me that they could not accept it at all and would pay $0. I escalated the situation to the manager, who acknowledged my concern but ultimately said there was nothing he could do. This inconsistency is extremely frustrating. What concerns me the most is that Apple itself is sending a message that a device with a non-functioning camera has no value whatsoever, even though it is their own product. This feels like the company is devaluing its own brand. Additionally, making a customer rely on an initial evaluation to make a purchase decision and then completely reversing that position is simply unacceptable. I have always trusted Apple products and service, but this experience felt misleading and disrespectful.
• CT

  Coach Taylor

  Mar 28, 2026
  1.0
  The first visit I came from tmobile down the hall so to speak in pursuit of financing an iPhone. I left tmobile around 7:15pm 3/26/26, waited inside the entry way of the store for a couple minutes or so making eye contact with sales people, and older woman finally spoke up but not to me to 3 European men with heavy accents she called well past me toward them asking if they needed help despite entering the store well after I had [mind you I've made eye contact and given that needy look a customer desiring assistance would give] around 7:25-7:30 she asks "what can we help you with" and I said I wanted to ask about getting a phone, before either could finish my sentence [which could've been understandable as she was occupied with previous customers] she interrupted and said there's not enough time("only open for another half-hour")in so many words, unless I was to "buy the phone outright". Would it were me, I'd have said, "please forgive me I am all tied up ATM are you able to return at an earlier hour tomorrow so we can get you squared away with a new iPhone SIR.. I left but it didn't end there.. so I will utilize another account to address the disillusioning follow-up visit. People these days set empathy aside so easily.

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