Geek Squad

Reviews

• JB

  J BB

  1 day ago
  1.0
  I am sharing this experience concerning the geek squad because of the scam that very recently happened to a 94-year-old relative. She contacted the geek squad because of issues with her printer. After diagnosis of the problem and remote operation for at least 2 hours, the geek installed a new printer driver.. The service person, the geek, printed out a few things and left. They were paid. The next day the lady tried to print something and the printer again failed to work. She contacted the geek squad because of their 30-day guarantee on their repairs and asked for them to come back to assess what the problem was and to fix it. They told her they would not return unless she paid $149 service charge. I feel it is my duty to tell the public about the potential scam of this company. Did the geek actually pretend to fix issue remotely but instead adjusted something so the printer did not work so that the customer would have to make a call back for the extra $149???? Did the geek squad intentionally do this to a 94-year-old woman who is still savvy enough to use a computer and printers just to make a profit? Out of general compassion and good service, why didn't they just go and return and fix the issue without stressing the customer with refusal of service unless another $149 was paid? The fact that the company refuses to waive the $149 new service charge for repairs that they failed to fix is concerning at best. The public should know not to use this geek squad.
• JG

  Jenna Gebhart

  May 25, 2026
  1.0
  I had an appointment for a cracked screen at 4:40. I was not seen until 5:15 after finding a manager. I left the appointment at 5:45 and had to make an additional appointment because they didn’t have the part (I have a very standard I phone). Totally unacceptable! Come on guys- this is a pretty basic request.
• LJ

  Leroy MF Jenkins

  Apr 29, 2026
  1.0
  Read below, if you choose. Apparently I am Clark Griswald. And that, is on me. Might also be my parents, ultimately. But, the words were on me, no, from me, non-the-less. I do apologize for these employee remarks. The iPad was still oddly dismissive and a fast, back and forth. But it's old and &, per Apple, old is not worthy of, Stayin' Aliiiiiiive. {---- you're supposed to sing that part......Sing it! Yikes-- Tyrone Geek Squad stole my money. Ripped off. Pay a friend who knows computers. I asked Amthony to debug my desktop and add any parts to make it run. I got it plugged in at home, afterward, and it doesn't even turn on. Nothing. Upon arrival, he said, "Well, we'll have to add the parts first to do anything." I agreed. I'm there for a running computer. They scheduled me to come in, in a couple days. The day after my initial visit I was told they were trying to get a hold of me. So, I called them. Yeah, they had my number. They asked where I was. I told them Anthony and I agreed on Wednesday. Then whomever on the phone, said, "You needed parts," with the tone of, how could you not know? I verified Anthony and I spoke about all this. Isn't it written down? They were confused. I told the second person, add the parts, I need it checked and running So, if it's still just the same limited parts, how did they check? Did they add parts, do diagnostics, then remove them to what it was before? Literally nothing is different. Nothing. Dust isn't even moved from the casing. Anthony initially said, yeah we can verify your iPad is clean of the malware too, beyond the app deletion. There was a duplicate app. He deleted it, but I was still worried because the hacker got in with a doc with a hidden url. Plus, from my initial phone malware, he has my ssn from medical and banking apps. When I was in the second time, talking with the shorter young lady with brown hair & glasses, she furroughed her brow shook her head no and said, that's weird because we traditionally don't do tablets. Sorry, traditionally? What does a customer do with that? I informed her, "Anthony said, no problem. When I pick up the fixed desktop, drop off the iPad and then just come back, if a little wait on the iPad is ok." I agreed. She looked confused. (Second person Anthony left in the dark.) She said, "Hang on." I chilled, assuming my desktop was fixed, and she came out from the back after some time and begrudgingly took the iPad. Well after a bit more time, I got it back. She just said, "Everything's fine." Now, my desktop still has the same limited parts. How am I to believe it was looked at at all? This will be looked at by a professional who wants to work, when I can afford it. I paid cash, Geek Squad. I can literally barely pay rent. Food stamps are cut. What is wrong with you? Robbed, guys.
• WS

  William Stewart

  Apr 4, 2026
  5.0
  There the best
• TT

  taryn tomas

  Feb 11, 2026
  1.0
  I write this while still waiting in their waiting area 40 minutes after my scheduled appointment time. The one star is for the ONE employee with NINE customers that are waiting, she is doing her absolute best with what she has. I watched the male employee leave and say, and I quote, “good luck,” while all these people (including myself) have been waiting. Absolutely unacceptable and unprofessonal. Do yourself a favor, go literally anywhere else. A gentleman sitting in the waiting area with me has been here for going on 2 hours. Like the employee who left his counterpart said, “good luck.”

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