Cricket Wireless Authorized Retailer

Reviews

• JB

  Jennifer Brabson

  Jun 18, 2026
  1.0
  It was a Wednesday afternoon. We had a phone service emergency (small business owners) and could not do a bunch of running around to comparison shop. Just needed the quick fix. Entered Cricket 420pm to perform a simple change the system was denying me. As a DoorDasher I never should have been on plan A, but rather really need plan B, and was not successful enacting the change through the app. Waited 5 mins behind two ladies ahead of me, which was an acceptable enough wait time. A more heavily melanated man walked in several minutes afterward, behind me. The agent on duty (learned later she had erroneously) assumed the man was in to simply amd instantly pay his bill. She asked me whether I'd mind if she were to serve him AHEAD of me. Since she works there and claimed my task was going to be lengthy (it wasn't: phone agent accomplished it in 60 seconds) I agreed - however as it turned out he was NOT there to simply pay his bill. I occupied myself by fiddling through my receipts waiting patently, learning that his service wasn't even active and she had not realized this at the outset. She proceeded with the "enroll new customer" schpiel: everything from comparing and contrasting plans, to tinkering with devices and all that goes with catering to a new enrollee. Naturally I questioned why she hadn't pivoted back to ME, when she had clearly misassessed his purpose, when it became evident he wasnt a quick bill pay. She declined to serve me. I calmly explained that such biases leads one to question whether Cricket is the right company to meet a family's and businesses communication and connectivity needs. She told me if I didn't like it I could call 611 to have them disconnect my service. She wouldn't give her name. She wasn't wearing her name tag. When I dialed 611 in the air conditioned store, she tolerated that for a few moments : until she didn't. She proceeded to try to eject me from the store and told me if I didn't remove myself instantly her private security (local police) WOULD and I would be "tresspassed." And if I didn't agree with her handling, I could contact the manager at some later opportunity. It took 611 a moment to make the modification to the plan. But her unprofessional and incompetent (inability to triage, admit fault and fix her mistakes, and escalation rather than take responsibility and commit to deescalation) behavior is going down on her permanent record with the company. Please bring Stephanie back. Marisabel and Griselda know their stuff. So sorry to hear you lost Angel - he was also a star. Ordinarily in-store agents have provided wonderful in-store experiences. It needs to be posted on the website who is on duty at any given time so that folks know when to, and when not to bother showing up for professional and competent assistance. Manager, Eddie, thank you for top tier attentive addressing of our concerns. Folks presenting at local businesses for routine matters should not have to worry that hostility, escalation and melanin-related discrimination will be encountered, but rather objective fairness and skillful handling. 5 stars for Eddie and keep up the good work crew!
• KS

  Kimmy Snook

  May 26, 2026
  5.0
  Angel was fantastic! My fiance and I needed some help replacing my phone due to water damage and not only was he very patient, he was also very nice to talk to and helped us out so quickly! He is very knowledable and we had no issues at all!
• AL

  Anthony Longoria

  May 14, 2026
  5.0
  Best customer service i have ever had from a phone store!
• GG

  Gigi

  Apr 11, 2026
  1.0
  Charging me $73 for a $60 plan? My phone hasn't worked last 2 months and they don't help at all. One more month my phone's unlocked and my cricket nightmare is over. Useless service. Can't even get on the cricket app
• TS

  Theresa Smith

  Mar 31, 2026
  5.0
  I absolutely am so glad I came to this location. Both times that I have went there. Eduardo was absolutely helpful with everything. He also went out of own way to help us. But only thing that I don’t like. Both times going the card system is old so it gives us issues. I think the store itself needs to update their system to help the amazing worker they have. I’ll always go to this location though. Due to the outstanding customer service. Thank you so much 🙏 ( But I still think they need a new card system lol )😝

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