VCA Silver Lakes Animal Hospital

Reviews

• EG

  Emily Garcia

  Aug 25, 2026
  1.0
  My dog has gone here for years. She is now a senior and had an issue with her eye that looked like an infection, so we brought her in. $300 later we did a check up and were prescribed antibiotics for her eye. Safe to say they worked for a week and as soon as her drops were up, her eye worsened again. We called and they took down some notes and assured us we would get a call back from the doctor within a few hours. That was Friday, it is now Tuesday night. We’ve called three different times and still have not received a call back, very disappointing and frustrating. With her eye worsening, we need answers and will have to take her elsewhere. Will never again recommend VCA Silver Lakes. Do better for your patients and their concerned families.
• MM

  moira

  Jul 21, 2026
  1.0
  Called and ask if i can purchase a rabies tag at that location and was told (and i quote) "yes we do but that takes about 10 minutes to do so you would have to come another day" so i asked what about if i came in later on in the day since they close at 7:30. The lady said "im by myself today and that takes 10 minutes so its best to come another day".... why would you say it takes only 10 minutes but you cant let me buy the tag
• JC

  Jo C

  Jun 21, 2026
  5.0
  We want to thank Dr. Robin Kuhn. She has been our family vet for over 30 years. Her dedication for taking care of our pets over the years is more than I could have every hope for. I brought our dog in for an emergency last week and she referred us to VCA ER in Hollywood for the emergency treatment he needed. When we got there they had our dog information and took him back asap. She kept in touch with me during that time. Thank goodness our dog, Duke is doing great. Thank you Dr. Kuhn for alway treating our furry babies like they were your furbabies.
• EE

  evibunny4

  May 30, 2026
  1.0
  I had to chase them down for lab results for my 17 year old cat. One week, no call. I would call them, "the doctor will call you back". They did not. Finally refused to hang up the phone and waited until someone could help me. They did, but every time I had a question, it was back on hold so that they could go ask the doctor. Took about 30 minutes. During the call, I told them how the cat was peeing more blood. They told me to bring in a sample to check it. I was working so my mother took it for me. I got an email and text same day about payment, but I was confused and ignore it. I figured if it really was payment they would call and confirm. But why didn't they charge my mother when she dropped it off? A week later, no call. Finally decide to call, "the doctor will call you back". No call. the next day I called back, and someone finally helped me. They told me THEY DID NOT EVEN SEND THE URINE TO BE TESTED because there was no payment and they "couldn't reach [me]". There was no call, no email, no text, except the day the urine got dropped off. They would need a new sample to send it to get tested. I could do that, but do I want to? Not really. Not if I have to call them every single day to get some answers. I AM LIVID! She is 17 years old! KNOWN kidney problems! And now peeing blood, yet no one thought it important to reach out. I really don't know what happened. A couple years ago they were on top of everything, calls 2-3 days after testing. They saved her. She was thriving, I was over the moon. But now? Who knows. I am very upset. I'm crying. My cat is old. We need help and we're not getting it. The staff is very nice but unfortunately, I will not be going back.
• VG

  Victoria Gonzalez

  Apr 25, 2022
  1.0
  I took my dog a few times & have had complaints each time. They keep my dog there at 7:30 when I drop off til about 5 in the afternoon with out water and without taking him out. It basically abuse. My dog is a big dog who needs to go out and needs plenty of water, which he gets neither. I asked them this morning politely to provide water & didn’t get that. The staff for the most part is very disrespectful and condescending. Please if you love your pet take them somewhere else. You don’t know what goes on behind the scene. On top of this abuse, when I went to pick up my dog they had him wet & he was being blow dried by a tiny fan. They also missed a spot on his tail when shaving. They’re going to fix that and then I’m never going back. Such a scam and they always say he needs a shot or something. It all about money and it breaks my heart. Don’t be in the animal service if you can’t properly care for one.

Frequently Asked Questions About VCA Silver Lakes Animal Hospital