Apple The Gardens Mall

Reviews

• VV

  Vigilantes68

  Oct 5, 2026
  1.0
  I had my wife’s iPhone 14 Pro Max repaired in the Apple Store at Palm Beach Gardens Mall in West Palm Beach, FL for a battery replacement on a Tuesday. Was not able to get it back that day as they accidentally broke the screen in the process. So we had to leave it behind since they don’t have a replacement display. They said they will have to get the display in another Apple Store in Wellington, FL. They said they will replace the display free of charge. Spoke to someone the day after in technical support and said that the iPhone was ready for pick up. Drove for more than an hour to find out it is not ready for pick up. This employee named Anthony was curt and rude to us stating that we have to pay for the display that they broke. We protested that why should we pay for the display when we did not cause that damage. He left us and spoke to someone and then came back to us in a condescending manner stating that they will be repairing the iPhone. Anthony started doing things with his iPad and presented to us terms and conditions of the repairs and the price we have to pay for the repairs. Due to the manner he presented himself and telling us that we have to pay for the display we had to read what the iPad says. As we were reading what the iPad says, we felt hurried because he said, “If you want the phone to be repaired tonight, you have to hurry reading that otherwise your phone will not be repaired.” He was so rude that we will never go back to that store ever again.
• II

  I.amaziza

  Oct 2, 2026
  1.0
  Worse Apple Store I’ve ever been to. I’ve been to the store three times hoping someone could help me with my issue with my phone not making calls and each time the experience got worse. I was very kind to each associate and explained my problem, each person I spoke with came with an attitude that they couldn’t care less. At my first visit I witnessed one of the employees get close to a customers face to argue when the customer was even disrespectful. The associate walked away and as the customer was talking to her family her overhead her and walked back to get in her face and argue some more. The culture her is terrible, the “manager” David told me that even though I told him my phone was in sos from the 18 pro max not getting service there’s nothing he can do because it’s an AT&T problem and it’s showing 5G on my phone as I was in the store. I told him obviously because I’m in the mall but when I go outside it’s back to SOS as if he doesn’t know this is a reoccurring issue. He sent an associate my way that only said to me that it’s an AT&T problem I have to wait for AT&T. He didn’t offer me any other options or give me any solutions or even try to troubleshoot the phone. I asked for a manager because at this point every day for the past three visits I’ve noticed that their team has a pattern of Being combative and not helpful. Once I asked for a manager they sent over another associate who pulled out his pad told me that they took more test of my phone when in fact, they only pulled up the old test that I took three days ago. I requested a new test and they told me that they did a new test which is not true because when they did the test the first time they took my phone away and put it in a machine this time they didn’t even touch my phone. I said to the associate the second associate they sent over can I please speak to the manager the manager is the first guy David who comes over and waves hi to me. The associate says listen. This is a problem with all of AT&T‘s phone. Do you see those people over there and he points to a group of men sitting down they’re having the same problem as you and I said they’re having the same problem as me and he said yes so I got up and went over to the Men to ask them if they’re having the same problem to see what they’re doing to solve it The manager David comes up to me and tells me ma’am I can’t have you disturbing our customers mind you all I did was walk over and ask them if they were having the same problem very respectfully they were just sitting there not doing anything. He said I was interrupting them, and I looked at him in disbelief, saying that all I can’t talk to strangers mind you when I ask the man at the table if They were having the same problem with their phone, they all told me no we don’t even have the 18 Pro Max so the associate lied to me absolutely disgusting. These phones are so expensive and these associates are so unprofessional. It’s insane to me that we’re spending $1100 on a phone just to deal with Dollar tree customer service. I’m extremely disappointed and I will be writing a very long letter to Corporate.
• DD

  D Damon

  Sep 29, 2026
  5.0
  Made an appointment for my 84 year old father and his laptop that had a memory error window pop up. I thought we might wind up needing a new laptop for him. However, Keith showed up for us at the sales area looking at the laptops. Not only did he figure out it was a pop up from a game, he took a look at my dad's existing speed and storage and it was nowhere near needing to be upgraded. He was so patient with us and just an all-around great guy and extremely knowledgeable. He told us about the classes that he teaches there which we will be taking advantage of in the near future. Keith is the epitome of spectacular customer service. So kind and personable. If we ever need to go back there again I will definitely be asking for him. And, Keith needs a raise. I decided.
• NG

  Nick Guttormson

  Sep 24, 2026
  2.0
  A lot of other reviews have mentioned this, but it’s accurate. Expect a long wait time in excess of 30 mins, with or without a scheduled meeting. In addition, expect poor, to extremely poor customer service. In my case, I had a brand new $1000 iPad Pro that didn’t work and was buggy from the moment I received it. While this isn’t a very expensive iPad model, I purchased a brand new Mac book pro that was top of the line at the same time. The point is, I spend a lot on Apple products. They are inherently expensive, and I think it’s reasonable to expect some level of service if you’re their customer. Anyway, there’s one rockstar sales agent, she’s a girl, and she’s the reason I’m giving another star. She helped me initially on my first visit, told me they couldn’t just swap my iPad, and had to ship it in for repairs. 2 weeks later I’m finally told they replaced it, and to come in to pick it up. I went at 10 am when they opened, was told to sit on a cube, waited for 30 mins to be helped, waited another 15 to be brought the iPad (which was in a commercial plane cardboard box, which is fine), but then the guy helping me proceeds to pull only the naked iPad out of the box, have me sign some stuff, and send me on my way. No charger, no box, no carry bag, nothing. I asked if I could just take the cardboard box out, was told no. I did get to wait another 10 mins for an Apple Store bag. But come on. Apple is seriously going to skimp on giving us a replacement charger, or even the cardboard box it shipped in? No empathy from the Apple employee. Seems like a management issue, as other stores don’t seem to have these complaints. In any event, I’m starting to hate Apple.
• AK

  Abir “Abi” Khalil

  Sep 21, 2026
  1.0
  Extremely disappointing experience at the Apple Store. I had a confirmed appointment, yet somehow still ended up waiting over an hour with barely any acknowledgment, communication, or explanation from anyone. There was a complete disregard for people’s time. If customers are expected to make appointments, then at the very least those appointment times should mean something, or someone should have the courtesy to communicate when they do not. Only after I indicated to them that the store was closing in 15 min did they pair me with anyone! What really threw me was when the service person told me she had mistaken me for another customer because we were both wearing blue. What?! How exactly are customers being identified and appointments being managed if the distinguishing factor is the color of someone’s shirt? That explanation was honestly more concerning than reassuring and said a lot about how disorganized the entire experience was. And after more than an hour of waiting, they were ultimately no help. My issue was not resolved, so I walked out having wasted a significant amount of my time and still needing to find someone else to actually address the problem. I understand that stores get busy and delays happen. What I do not understand is the lack of basic communication, organization, and respect for a customer’s time. I expected significantly better from Apple. Needless to say, I will be going to a different Apple Store from now on.

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