Apple Millenia

Reviews

• RK

  Rebecca Kitta

  2 days ago
  1.0
  Very poor customer service. Dealt with the shift lead who was there 10/13 at 1015am. She was unwilling to rectify an issue that was completely caused by Apple Care representative. Thankfully, after a call to Apple Care a manager confirmed that they were in the wrong, add notes, stated manager that the store had the ability to do the same thing he was doing (which would have saved me a significant amount of time), and the Apple Store at another location took care of my issue. I would recommend going to any other Apple Store than this one. Unfortunately, they are not consumer centric. If I could give a 0 star I would.
• NB

  Nicholas Becklund

  Oct 8, 2026
  1.0
  This is the poorest experience I have ever had dealing with Apple. Came to get a simple battery replacement. Sat for almost an hour before someone came to check in my phone (had a scheduled appointment) the agent told me that despite the Apple prompts telling me this was a same day repair they couldn’t get it done. They issue me a rain check to return in 5 days which would get priority. I returned within my window at a time before I was told to arrive to ensure same day and was told by the “manager” same day wouldn’t happen. I have now wasted 2 trips to this location due to poor management, employee knowledge, and crappy systems. This really hurts my views of Apple and their brand. The manager needs retraining also as his issue escalation skills are poor/non existent.
• SV

  Shai Virani

  Oct 4, 2026
  1.0
  Worst experience ever. We have never been through what happened at this location. We have been loyal iPhone users from the very 1st Apple phone. Wanted to get the iPhone 18 pro and do simple monthly payments through our carrier. The guy said that’s perfect. We can do that for you. I guess somewhere along the process he messed up and could not revert back to monthly payments and wanted us to pay full price. Apple rep even went through the extent of blaming t-mobile by saying they have some issue between Apple and tmobile. Was also advised that they could not switch out the eSIM and go to T-Mobile to get the sim back. Lo and behold went to T-Mobile and they said that there are no issues with t-mobile and Apple. It’s Apple that is messing up in the process and blaming t-mobile.
• MM

  manuel

  Oct 2, 2026
  1.0
  I recently visited the store to trade in a phone and had a very mixed experience. Some employees were genuinely helpful, but unfortunately, the way several other team members interacted with customers came across as extremely condescending and unwelcoming. One of the clearest examples was Anthony, who was wearing a mustache. While I was waiting for my new phone to finish updating, I witnessed him speaking very disrespectfully to a family whose first language was not English. He repeatedly rushed them to leave and even told them, “You are done, listo! No need to be here,” while continuing to use a few words in Spanish in a very condescending tone. The family eventually left. What made this especially uncomfortable was knowing that my family was next. When Anthony approached us, he asked how everything was going. I explained that I was simply waiting for the phone to finish updating. Instead of asking whether we needed any assistance, he asked if one of us could get up because he needed the chair. I was the person setting up the phone and was also there with a senior family member\. What was frustrating was that we had previously needed assistance, yet no one had proactively checked on us. The first time someone approached us was essentially to ask us to give up a chair. Later, my sister came into the store carrying a baby while also managing a stroller. She sat down, and another team member immediately asked her to get up because they needed the seat. I understand that employees may need chairs and that space can be limited, but the issue was the way these interactions were handled. The overall atmosphere felt rushed, unwelcoming, and unnecessarily uncomfortable for customers. Not everyone comes into an Apple Store alone to purchase a phone. Customers may come with family members, elderly relatives, or children, and the store should be prepared to accommodate that while still maintaining an organized environment. I do want to recognize Chris, who is from California. He was the complete opposite of what I experienced from some of the other employees. He was proactive, patient, attentive, and genuinely interested in helping customers. He stood out so much that it almost felt like he didn’t belong in the same environment because of how much better his customer service was. I really appreciate the way he assisted us and made the experience more positive. Apple needs to take a closer look at how customers are being treated in this location. Having a few excellent employees like Chris shows that good customer service is possible, but the overall management and customer experience need significant improvement. The issue isn’t simply whether employees need chairs or whether customers should eventually leave; it’s the lack of empathy, communication, and professionalism in how those situations are handled.
• JR

  John Rivers

  Sep 22, 2026
  1.0
  Probably one of the worst experiences I’ve had at an Apple Store. After waiting 2 & half hours for the new iPhone 18 Pro Max, the Apple specialist employee named Gibrano, claimed that I wouldn’t be able to eSIM transfer and phone number transfer from my iPhone 17 Pro to my new iPhone 18 Pro Max by me to having to call my carrier, Straight Talk Wireless, while still at the Apple Store and that I would have to do this on my own time outside the Apple Store. I pushed back multiple times and finally he directed me to table with other customers where I was able to call my carrier and transfer my eSIM and phone number over from my old trade in device to my new iPhone and call my carrier to assist me with this all while in the Apple Store. After I submitted a negative feedback through Apple and returned the missed call this evening, I spoke to an extremely rude and misinformed so called manager named Maria who basically insinuated that I was inconveniencing them since my carrier wasn’t a supported Apple carrier and the steps I had to go through at the Apple Store and that the employee was simply trying to secure, “Apple’s property”, my trade in device, before I even had the opportunity to transfer my number and eSIM over to it first. I asked to speak to a higher up manager other then her and spoke to a much friendlier, more knowledgeable and informed manager named Charlotte who claimed I was well within my rights, so long as I remained inside the Apple Store, to call my carrier and hold onto my old trade in device to transfer over the eSIM from my old trade in device onto my new iPhone. I hope corporate sees this and takes appropriate disciplinary actions against Maria and Gibrano, two very terrible, rude and incompetent employees.

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