Apple Florida Mall

Reviews

• HO

  Home renovations Orlando

  Sep 25, 2026
  5.0
  I had an amazing experience at the Apple Store with Mustafa. He helped me with the Apple Vision Pro demo and was extremely knowledgeable, patient, and professional. He took his time explaining everything and made the entire experience fun and comfortable without any pressure. I was so impressed with the experience that I ended up purchasing the Apple Vision Pro that day! Mustafa provided outstanding customer service and truly represents what you expect from Apple. Thank you, Mustafa, for making my experience so memorable! ⭐️⭐️⭐️⭐️⭐️
• LP

  Latrice Payton

  Sep 19, 2026
  1.0
  I don’t have an Apple Store in my area so I came to the Florida Mall. The first guy to help me was negative as soon as I sat down. He was very discouraging on helping me and trying to blow me off without even asking the right questions or listening. There was one guy however who sat with me and explained what I needed to do, scheduled me an appointment at an offsite repair store and answered m questions. I wish I would've taken his name down. I was disappointed that the reason they couldn’t fix my phone was because the new 18 phone was coming out the next day.To pay for ICare to get subpar assistance is crazy. I went to Best Buy the next day in Melbourne Fl and they were patient explained the diagnostics test but the apple repair system was down. Ugghhh two days without my phone so hopefully today will be better. I do know I will never pay for AT&T insurance lol Florida Mall just need to train on customer service and stop turning clients away for repairs and insurance we pay for just because they feel like it. Kudos to the service member who did his best to help me. I thanked him so much because being rude, impatient and condescending can make a big difference in the let down. Lol
• SW

  Si Wil

  Sep 17, 2026
  1.0
  Horrible, had an appointment for my wife iPhone 17 that was cracked on the front screen. Had to wait about 15 to 20 mins. Even with appointment. There was bunch of Apple employees just standing around laughing and chatting while bunch of people just waiting. Once someone came to help us , they told us Apple care only covers the screen and not the frame of the iPhone 17 so it was going to be additional $65 to repair the phone .(Apple robbed us) Scam alert! SMH Apple is not it anymore !! My Wife forgot her iCloud password and had to reset . Apple system now have you wait an hour for the reset password that the Apple employee didn’t mention. So we were there for an hour till reset then had to wait about four hours for the phone repair!! When it was supposed to be two hours!! Then after couple of days my wife noticed her Apple Pay wasn’t functional or anything tap wasn’t functioning. Now I’m trying to schedule an appointment thru support and doesn’t let me schedule. I think it’s Time for us to move on from Apple .
• MB

  Mariane Bernardo

  Sep 13, 2026
  1.0
  Tive uma experiência extremamente desagradável na Apple do Florida Mall. Fui à loja para comprar um iPhone e, durante a minha tentativa de realizar a compra, procurei o gerente Abdul para pedir suporte. Infelizmente, a forma como fui tratada foi extremamente desrespeitosa. Por eu ser brasileira e não falar inglês, ele foi arrogante, debochado e fez "chacota" (xenofobia) além disso, de ignorou meu pedido de auxílio para compra do aparelho. Considero esse tipo de comportamento inadmissível, principalmente vindo de um gerente de uma empresa do porte da Apple. Todos os clientes, independentemente de sua nacionalidade ou do idioma que falam, merecem ser tratados com respeito, educação e profissionalismo. Depois de esperar aproximadamente 10 minutos, meu marido pediu ajuda a uma funcionária chamada Mayleen, que nos atendeu de maneira completamente diferente. Ela foi extremamente educada, prestativa e atenciosa, nos dando todo o suporte que precisávamos para realizar nossa compra. Fica aqui, inclusive, o meu reconhecimento pelo excelente atendimento dela. Como sugestão, considerando o grande número de brasileiros que visitam Orlando, acredito que seria muito importante que a loja tivesse funcionários que também falassem português. Além disso, espero que a Apple reveja a postura de sua equipe de liderança, pois esse tipo de tratamento não condiz com a imagem e o padrão de atendimento que esperamos de uma empresa desse porte. Espero que essa reclamação seja levada a sério e que situações como essa não se repitam com outros clientes.
• BT

  Benoit Teves

  Sep 4, 2026
  1.0
  Forgive me for assuming I could come to an Apple Store for help with an Apple product. I went last week to pick up my new MacBook, and arrived a bit earlier in the day because I had plans in the evening and was leaving town for a week the next day; I wouldn't be back before the pickup window closed. The woman at the front of the store told me, "just because you have plans later doesn't mean the store isn't open, come back later". Wild, but I was helped by someone else and left with my new computer. I went back today to trade my old MacBook in, but I was running into an issue with logging in to factory reset it. The first man I speak to directs me to another table, where I waited 10 minutes for someone to come talk to me. I describe the situation to him, and he tells me that I just have to call Apple Support because they can't do anything in the store. You mean what I could have done from home? In an astonishing move, the not only do not make my situation better but actively make it worse by telling me to try multiple passwords, leading to a locked-out device.They tell me to call Apple Support again. After spending 45 minutes on the phone with them to no avail (and being hung up on twice), I approach the first man again and plainly state that I just need someone to help me and that this was getting ridiculous. Enter Steve. I believe Steve is a supervisor, and for good reason. He's knowledgeable, fast, and friendly. He showed me that - surprise - my issue was actually fixable in-store. He did it, we processed the trade-in, and I went on my way. Steve is great. The rest of the staff is full of rude, unhelpful people who seem to prefer standing around talking to one another than doing anything of use to guests. Apple, help Steve out here and get him better staff.

Frequently Asked Questions About Apple Florida Mall