Apple Waterside Shops

Reviews

• AR

  Andrés Gaston Reyes

  4 days ago
  3.0
  El personal que atiende fue muy amable y atento. Mi experiencia no fue buena ya que fui a retirar un producto que había encargado varios días antes y necesitaba traspasar los archivos para poder hacer el trade in. Primero demoraron en atenderme ya que había poco personal, pero luego me atendió Lenine, que fue super atento y colaborador. Le explique que no podia volver otro día y trato de hacer todo para ayudarme. Allí comenzó el problema con un supervisor que se enojo porque el vendedor estaba intentando ayudarme a conectar las computadoras. Pedimos asistencia al equipo técnico (que estan para eso) y el Supervisor le prohibió a una técnica que me brinde ayuda diciendo que no era un lugar para hacer eso… Sin embargo, apareció otro empleado llamado Al que me ayudó y en menos de 10 min tenia todo listo. Otra vez el supervisor volvió a enojarse con quienes me intentaban ayudar y tuve que esperar mas de 20 min para que me hagan el trade in. Finalmente vino Louis que fue muy atento también y me ayudo con el trade in y con otro producto que quería comprar. Francamente desistí de comprar otras cosas por la tremenda actitud grosera y maleducada del supervisor. Es triste que apple tenga personal tan atento y quien debe controlarlos resulte tan desagradable al punto de espantar a los clientes de Apple. The staff who attend was very friendly and attentive. My experience was not good since I went to pick up a product that I had ordered several days before and I needed to transfer the files to be able to make the trade in. First they took a long time to attend me since there was little staff, but then Lenine attended me, who was super attentive and cooperative. I explained to him that I couldn't come back another day and I try to do everything to help me. There the problem began with a supervisor who got angry because the seller was trying to help me connect the computers. We asked for assistance from the technical team (who are for that) and the Supervisor forbade a technician to help me saying that it was not a place to do that... However, another employee called Al appeared who helped me and in less than 10 minutes he had everything ready. Again the supervisor got angry again with those who were trying to help me and I had to wait more than 20 minutes for them to make the trade in. Finally Louis came who was also very attentive and helped me with the trade in and with another product that I wanted to buy. Frankly, I gave up buying other things because of the tremendous rude and rude attitude of the supervisor. It's sad that Apple has such attentive staff and who should control them is so unpleasant to the point of scaring Apple customers.
• DB

  DAN BRISTER

  Jul 16, 2026
  1.0
  My experience at the Apple Store was so disappointing that I feel other customers should know what happened. My wife and I spent approximately $3,000 purchasing two new iPhones from this store. After getting home, I discovered that roughly 150 Safari tabs from my old phone had not transferred to the new one. Since these tabs contained years of saved information, I returned to the store the following day for assistance. Two Apple employees worked on my phone and assured me they had taken care of the issue. Instead, they somehow erased the remaining tabs from my old phone as well. In a matter of minutes, years of saved research and important information were gone. When I tried to speak with the employee who had been helping me, she had already disappeared, and no one could locate her. I then spoke with the manager, expecting some level of concern or an attempt to make things right. Instead, I was told that I was “using the phone incorrectly” and that restoring those tabs was not Apple’s responsibility because “the phone was never meant to do that.” That response was insulting and completely unacceptable. I wasn’t asking Apple to perform a miracle—I was asking for help after their staff made the situation significantly worse. I understand that technology isn’t perfect, but customer service is supposed to be. When a customer spends thousands of dollars with your company, the expectation is that your employees will protect their data, not erase it, and certainly not blame the customer afterward. I left feeling ignored, blamed, and extremely disappointed. Apple has built its reputation on premium products and premium customer service. Unfortunately, I experienced neither. I hope someone from Apple Corporate reaches out to review what happened, explains why this occurred, and offers an appropriate resolution for the loss of my data and the poor way this situation was handled. Based on this experience, I cannot recommend this store. And get some new boots fyi.
• MR

  Mr. R

  Jul 10, 2026
  1.0
  This Apple Store provided one of the worst customer service experiences I've ever had. The staff seemed uninterested in helping and made it clear they didn't care about resolving my issue. My phone was damaged, but the technician insisted everything was fine, even though the problem continued. I eventually went to Best Buy, where the staff actually took the time to listen, identify the issue, and fix it. The difference in customer service was night and day. Based on my experience, I would not recommend this Apple Store location.
• SM

  Slavco Miloseski

  Jun 29, 2026
  1.0
  Terrible experience with this store. I brought in a new iPhone for warranty repair. Most of the employees couldn't figure out how to back up the phone with a logic board problem. Finally a month after going back and forth they figure it out and replace the logic board, A few weeks later the phone has the same problem again. This time they said there was moisture intrusion and that voids the warranty. Meanwhile they were the ones that replaced the seal while it was repaired. The manager Jay who wouldn't give me his last name, came out and said there is nothing further he can do and I have to buy a new iPhone. I have no idea how Jay got to a manager position with zero social skills. He is transactional and robotic with complete lack of empathy.
• OD

  Owen D

  Jun 25, 2026
  1.0
  I'm pretty sure this review is targeted at Apple in general, since I'm sure this store is just following similar policy. I went to the "genius" bar since my iPhone 14 Pro's cellular function wasn't working. He didn't even look at it and decided that the cheapest option was replacing the entire USED iPhone for $659, without even offering other models to me. I didn't even pay that much for the phone itself. He then proceeded to back up my iPhone without verifying that replacement was the route I wanted to go through with. I left the store and paid for another used phone online for way cheaper, since apple was no help. It's an absolute scam that apple doesn't even try to repair phones with minimal issues, but I guess when you make the phone that everyone wants, you can treat your customers however you like.

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