Best Buy

Reviews

• GR

  George A. Rivas

  May 13, 2026
  1.0
  I purchased a Samsung tv and paid for the installation. I didn't realize that it was slightly crooked, I called for them to come and correct. They are charging for a second installation to correct the error. Absolutely absurd considering the amount I paid for the tv! DO NOT purchase the installation from Best BUY!!!
• RR

  Rodrigo

  May 12, 2026
  5.0
  Aqui depende de uma pesquisa, a loja é incrível e possui uma grande variedade de eletrônicos, porém, gostaria de comprar um notebook e encontrei mais barato na microcenter, mas como exemplo relógios da Apple estava mais barato na Best Buy do que na própria loja oficial da marca.
• DS

  Drew Steele

  Apr 25, 2026
  5.0
  Wanted to express my appreciation for the crew today 4/25, Destiny and the manager on duty( didn't catch his name) were awesome as well as other employees who helped me. I bought a open box fridge online-I needed to see it plugged in and working which the guys arranged. They also wrapped it all up for me nicely. A piece was missing and the manager addressed it promptly. The guy's brought it out for loading and offered to load it up. I'm not from the area and I appreciate the help that everyone gave me here. My local Best buy would never be this helpful! Thank you all and appreciate all of you !
• VR

  Vanessa Rodriguez

  Apr 23, 2026
  1.0
  All I can say is that this is the worst Best Buy on bird road Customer service is garbage my husband went in to buy an external hard drive and asked for help where to find it and the worker said what do you need ? My husband said what he needed and the worker replied my position here is not to help. So what is his position ? Really rude really bad customer service This is the reason why so many stores close because with that type of customer service people choose to buy everything Amazon and not at the store ! Best Buy bird road your store is garbage !
• AS

  Alexander Sanchez

  Apr 10, 2026
  1.0
  I went to Best Buy to purchase two 65” Insignia QLED TVs that were on sale. Initially, the salesperson presented them as a solid value for the price, which aligned with my prior experience with the brand. He also mentioned that since Insignia is Best Buy’s in-house brand, if anything happened to the TVs, they could be repaired through the store at no cost. However, the interaction quickly shifted in a way that felt inconsistent and, frankly, manipulative. When discussing wall mounts, I was first shown options that were disproportionately expensive—one nearly matching the cost of the TV itself—without any apparent consideration for the type of purchase I was making. Only after pushing back did more reasonably priced options appear. The most concerning part came at checkout. The same salesperson who had just recommended the TVs began describing them as low quality, unreliable, and prone to failure, clearly attempting to justify the purchase of an extended warranty. He also claimed that the built-in audio was very poor and used that to push additional audio equipment. This directly contradicted what he had told me earlier about the TVs being a good purchase and even repairable through Best Buy if anything went wrong. Within the same interaction, the narrative changed depending on what he was trying to sell. At that point, based on his own statements, it would have been reasonable to question the purchase altogether or even return the TVs. It is difficult to understand how a store can confidently sell its own in-house brand while simultaneously undermining it in order to push add-ons—especially when those add-ons are not even from the same brand. I understand that sales associates are expected to offer warranties, accessories, and upgrades. That is part of retail. However, presenting conflicting information about the same product depending on the sales angle crosses into misleading territory and reflects poorly on the overall customer experience. Customers should be able to rely on consistent, transparent guidance—especially in a store that positions itself as a place for informed tech decisions. This experience did not meet that standard. I would strongly recommend doing your own research ahead of time and approaching in-store recommendations with a degree of caution.

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