Best Buy

Reviews

• JR

  Jeimily De la rosa

  May 10, 2026
  1.0
  It is definitely a scam. They sell you a product, you reach a payment agreement, and then they change it whenever they feel like it. You keep paying and paying, yet the balance only goes up—it never goes down. I definitely do *not* recommend using this store; furthermore, if anything happens to your device, they take no responsibility, and you end up having to pay for all the additional costs yourself.
• DC

  Dani Carbonell

  May 6, 2026
  5.0
  Fui a Best Buy recientemente y tuve un problema en el área de servicio al cliente que me tenía bastante frustrada. La situación no empezó muy bien, y admito que estaba un poco estresada y no reaccioné de la mejor manera con el empleado. Sin embargo, el supervisor Jeffrey intervino y cambió completamente la experiencia. Fue muy profesional, paciente y realmente se tomó el tiempo para escucharme y entender lo que estaba pasando. A pesar de mi actitud al inicio, nunca perdió la calma y buscó una solución hasta resolver mi problema. Al final, me fui agradecida por su ayuda y por cómo manejó todo con tanta empatía. Yo casi nunca dejo reviews, pero esta vez de verdad siento que vale la pena hacerlo. Personas así marcan la diferencia. Gracias, Jeffrey, por tu excelente servicio.
• TF

  T. Fiallo

  May 5, 2026
  5.0
  Here’s a clean, friendly review you can post: ⸻ I had a really great experience at Best Buy yesterday while returning an over-the-range microwave. From the moment I arrived, a kind associate greeted me and even helped me unload the large box from my car, which I truly appreciated. The return process itself was smooth and pleasant thanks to Rohan at the counter - he was professional, patient, and very helpful. After that, Juan at the appliances desk took the time to help me choose the right replacement microwave. He was knowledgeable and made the whole process easy and stress-free. Overall, excellent customer service all around - big kudos to the team!.
• JR

  Julia Rifkin

  May 2, 2026
  5.0
  Amanda B gave my husband and I the best customer service we have received at a big box store in a while. She was attentive, kind, and made sure we left with what I really wanted. I was hesitant on the colors they had in Oura rings but she went above and beyond to make sure a store near here had the one I truly wanted and sent for pick up for me. I just know shes an asset to your team. Thank you Amanda! 💛
• JP

  Jorge Padron

  Apr 18, 2026
  1.0
  I am a Total member with Best Buy and this has been one of the most frustrating and poorly handled purchases I have ever experienced. Five weeks ago I bought a 48 inch showroom refrigerator at a discounted price. I was told it would take two weeks for a specialized team to dismantle it and deliver it. That turned into more than three weeks only for the delivery company to call me the day before arrival and say the unit was damaged and could not be delivered. By that point I had already gotten rid of my existing refrigerator trusting Best Buy’s timeline. Trying to fix the situation was even worse. The store is an hour and a half away and I could not reach anyone there. Customer service told me they could not contact the store either and that I had to go in person. So I made the drive only to be offered a replacement that was backordered for another month and a half. That is completely unrealistic when you are already without a refrigerator. To their credit an employee named Jason at the Palm Beach store genuinely tried to help but it became obvious that the corporate office has no real coordination with individual stores. Promises of follow ups went nowhere. Desperate I located another showroom refrigerator from the Dadeland store. I was explicitly told multiple times that it was in perfect condition with no scratches. It was boxed so I could not verify. I took their word for it. When it arrived a week later it was covered in scratches. It gets worse. I was told installation would be easy so I did not pay for it. The delivery team then informed me it required professional installation due to the weight distribution and safety risk. So now I had a damaged refrigerator sitting unusable in my home. I went back again another long trip and spoke with an assistant manager named Jesus who was helpful and scheduled installation. But when the installers finally came they did not even have the necessary parts and refused to proceed because it was unsafe. So here I am after weeks of delays misinformation and multiple trips still without a working refrigerator. The biggest issue is the complete disconnect within Best Buy. Corporate does not communicate with stores. Stores do not communicate with delivery teams. Sales associates provide inaccurate or misleading information. Customer service cannot resolve anything. For a company of this size and especially for a paid membership program this level of disorganization is unacceptable. Being a Total member clearly means nothing when it comes to actual service or accountability. This has been a chain of failures at every level including product condition delivery communication and installation. I have wasted time money and energy and I am still waiting for a resolution. If you are considering buying a major appliance here especially a showroom item think twice.