Apple Brickell City Centre

Reviews

• KD

  kim dowd

  2 days ago
  5.0
  I just worked with Thodd on my MacBook Air issues at the Genius Bar. I could not reproduce the issue in store (new battery shutting off at 17%), but he ran a diagnostic and found the battery ok. He took so many notes so in case it happens again there is a record of it. He was very nice and personable. He explained that I am one version behind in updating my OS, and this leaves a vulnerability. He searched various folders and deleted files that would be related to that and suggested that updating my OS might solve the battery issue. He also cleaned my screen and even my glasses after I attempted to clean with my sleeve. He was very personable and chatty, which so so helpful when you are just waiting in the store for this and that procedure to be finished on the computer. Thanks!
• GS

  g souza

  3 days ago
  5.0
  We went back to the Apple Store to buy two more phones. Last week, we were helped by an incredibly kind and friendly Jamaican employee — unfortunately, we didn’t ask for her name. Today, we were assisted by Emily, the best multitasking girl ever. Truly impressive service. Excellent experience on both visits!
• YC

  Yassine CHARAF

  3 days ago
  5.0
  The service at this Apple Store is of a high level. The store is big. You are quickly assisted by someone who provides precise recommendations along with useful comparisons between models. Nathaniel perfectly met my expectations and even offered to transfer my eSIM and all my data.
• VA

  Violet Adams

  May 5, 2026
  5.0
  I had an excellent experience at the Apple Store thanks to Arnold. The store was extremely busy, but he made me feel completely unrushed from start to finish. He was kind, patient, and took the time to make sure I understood everything, which I really appreciated. What stood out most was his professionalism—he handled everything with calm confidence, even in a high-traffic environment. It made the entire experience feel smooth and enjoyable rather than stressful. Arnold truly elevated my Apple experience, and I left genuinely impressed.
• OS

  Oleg Smirnov

  May 2, 2026
  3.0
  I recently visited the Apple Store to pick up an order, and the experience was very disappointing. The staff was inattentive and did not seem to care. I was directed by the front desk person to the pickup area, where I waited for more than 20 minutes without anyone assisting me. Eventually, I had to track someone down myself just to get help. There was no clear order, no organized system, and no one proactively checking on customers. You basically have to chase employees down to get assistance. Overall, a very frustrating and unorganized pickup experience.

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