VCA Alton Road Animal Hospital

Reviews

• SS

  Sarah

  2 days ago
  2.0
  Friendly but not reliable. I’ve had two situations where they told me one thing in person during the appointment, then did not follow through - both resulting in my cat being unhealthy & in pain. The first was when I took my cat in for an eye issue. They committed to follow up to provide a diagnosis, then completely dropped the ball. Months later when I asked again, no further action had been taken and I was referred to a specialist who diagnosed him immediately. The second was a prescription refill for a chronic issue. They committed to refilling the prescription as long as he was seen annually. Then came time to refill the script, and they require another appointment. When it comes to pet health, a consistent and informed answer is the bare minimum.
• AF

  Alex fernandez

  3 days ago
  5.0
  Dr.Yuberline was very professional and accurate in finding a particular allergy in my cat.The treatment was excellent and 100% effective ,Im very happy with Dr. Yuberline and the staff.
• SL

  Sara L

  Aug 20, 2026
  5.0
  I truly cannot say enough wonderful things about Dr. Gary, Alexis and Jessica at VCA Animal Hospital on Alton Road in South Beach. Dr. Gary is the kind of veterinarian every pet owner hopes to find. He is honest, incredibly thorough, and you can genuinely tell how much he cares about the animals he treats. After Hobo’s blood work showed something small that he wanted to take a closer look at, he had us come back and performed a scan free of charge, simply because he wanted to be thorough and make sure every base was covered. That alone says so much about the kind of veterinarian he is. Throughout the entire process, Dr. Gary walked me through everything. He showed me Hobo’s blood work, showed me the images from the scan, explained exactly what he was seeing, and took the time to make sure I understood everything. He tells you what he genuinely thinks while still being compassionate about the fact that, as a pet owner, hearing anything unexpected about your animal can be scary. I never felt rushed, dismissed, or left with unanswered questions. I especially want to recognize Alexis, because he was such an important part of making what could have been an incredibly stressful day feel manageable and reassuring. From the beginning, he was patient, compassionate, attentive, and genuinely seemed to understand how worried I was about Hobo. He didn’t just do his job and move on — he took the time to talk to me, answer my questions, reassure me, and make sure I was doing okay throughout the process. Alexis also shared his own experiences with similar situations involving his animals, and I cannot explain how much hearing that perspective helped me. There is something incredibly comforting about having someone caring for your pet who not only understands the medical side of what is happening, but also understands what it feels like to be the person on the other side of the exam table worrying about an animal you love. He spoke to me like a real person, not just another client, and his kindness genuinely made me feel so much better. Even while Dr. Gary was explaining the results and showing me the images and blood work, Alexis remained supportive and reassuring. It felt like they were both invested in making sure I left not only understanding what we had learned about Hobo, but also feeling comfortable and supported. That combination of excellent veterinary care and genuine human compassion is incredibly special. When you’re worried about your pet, the people caring for them matter enormously. Hobo is family to me, and I don’t take lightly who I trust with him. Dr. Gary and Alexis have absolutely earned that trust. I walked in worried and walked out feeling informed, reassured, and incredibly grateful for both of them. If you’re looking for a veterinarian and veterinary assistant who are thorough, honest, compassionate, and who genuinely care about both their patients and the people who love them, I cannot recommend Dr. Gary and Alexis enough. Jessica is one of the managers there (I believe that’s her position) and she’s very thorough and reassuring and detailed on the phone and very caring when discussing my upcoming appointment needs - and it was a pleasure to speak with her to plan all these visits to coordinate all of this. She even attended to me after hours during one call which was unexpected but very appreciated goes to show the extra miles that the staff of VCA will put towards your fur babies! There is truly no other team than VCA South Beach that I would rather have caring for Hobo. Five stars doesn’t feel like enough for either of them. 🐾❤️
• CC

  Camila Aldana Crudo

  Jul 29, 2026
  1.0
  A few months ago, my partner and I rescued a stray kitten, Lucy, and brought her to this hospital for a full health evaluation because she was extremely underweight, had one droopy eye, and several other health issues. The veterinarian explained the examination process, and we trusted their professional judgment. After evaluating Lucy, they told us she had not been spayed and that, as a stray cat, it was important for her health and safety to have the procedure done. They then presented us with different wellness plans, and we chose one that cost $100 per month for one year, which included the spay surgery, medical visits, and vaccinations. The shocking part came on the day of the surgery. After Lucy had already been put under anesthesia, the veterinarian called us to say they had discovered that she had already been spayed. In other words, they only realized this after anesthetizing her. Not only was Lucy unnecessarily exposed to the risks of anesthesia, but we were never refunded for the spay portion of the plan. How is it acceptable to put an animal under anesthesia for a procedure that should have been confirmed beforehand? Couldn't they have performed a more thorough examination or even an ultrasound to determine whether she had already been spayed? This experience left us feeling completely misled. It seemed like selling a wellness plan was more important than providing responsible veterinary care. What happened to Lucy was avoidable, and no pet owner should have to go through this. NEVER COME BACK.
• AB

  Agustin Daniel Barrionuevo

  Jul 29, 2026
  1.0
  DON't BRING YOUR PET HERE! We were charged almost $1,000 for a surgery that never happened. Our cat Lucy was already spayed, so the procedure was never performed, yet we were still sent to collections and forced to pay. The manager was rude and offered no solution. The only positive part of our experience was Dr. Gary, who was excellent. Unfortunately, because of how this was handled, we will never return to this hospital.

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