Apple Lincoln Road

Reviews

• ZZ

  Z. Z

  Jul 1, 2026
  1.0
  This was, without question, the worst customer service experience I have ever had I visited the Apple Store on June 9 2026 for broken display on my MacBook Pro. I expected the professional, respectful service Apple is known for. Instead, I experienced behavior that left me embarrassed, intimidated, and deeply disappointed. The interaction began when an employee named Emilio connected my MacBook to an ASUS monitor for diagnostics. I casually remarked, “I was expecting Apple products in an Apple Store.” It was simply an observation—not a complaint, not a refusal to use the monitor, and certainly not a reason for conflict. Emilio immediately became defensive, saying if I had a problem with it I can go somewhere else. I calmly explained that I didn’t and repeated that I had simply expected Apple equipment. Instead of moving on, he became increasingly confrontational, telling me that if I didn’t like it, I could go to another store . He sarcastically asked whether I expected him to bring out a “$5,000 monitor” and then refused to continue helping me, saying, “I’m not going to deal with this.” He walked away, began talking about me with Austin the manager who was dealing with other clients on table next to ours, while pointing in my direction, and several customers looked over at me. It was embarrassing and completely unnecessary. I asked to speak with a supervisor or other manager, Austin said he is the only manager had already been told that I was rude and Emilio refused to serve me because I was not letting Asus monitor to be used on my laptop. That was completely false. Before hearing my side, it felt as though he had already accepted Emilio’s version of events. Only after I insisted did Austin agree to assist me himself. While Austin was diagnosing MacBook, Emilio repeatedly walked through the store, speaking with other employees while pointing finger and showing with his head on my direction looking directly at me. When he once again walked toward my area while staring at me, I said to Austin, “Look, he’s talking to the employee and he keeps staring at me.” Emilio came closer immediately responded, “So what? You were staring at me too. What do you think? I’m afraid of you? You were staring at me first.” I asked Austin if he had heard what Emilio had just said. Rather than addressing Emilio’s behavior, I was told to calm down and what do I expect that he would talk to Emilio in front of the customers and that mater will be discussed privately. And I said but you’re discussing me in front of all customs. I left feeling that the employee who had created the situation was protected while I, the customer, was treated as the problem. The repair itself added to the frustration. I was told it would take about two days, but it took more than two weeks. During that time, Apple Support initially could not even locate a record that my MacBook had been checked into the store, forcing me to make repeated calls just to determine where my computer was. I’ve been Apple customer for years, have invested significantly in Apple products, always associated the company with exceptional customer service. That is why this experience was so disappointing. I hope Apple reviews the security footage, investigates what happened, and provides additional customer service and conflict-resolution training. No customer should leave an Apple Store feeling publicly embarrassed, intimidated, or blamed for an innocent comment. Specially Paying for screen replacement $800 the cost of Asus entire laptop with same specs. I believe Apple customers deserve better treatment and customers service . What troubled me most was the impression that Emilio and Austin behaved as though they owned the store and could not be questioned or contradicted. Instead of listening to a customer’s concerns objectively, it felt as though any disagreement—even an innocent observation—was treated as a personal challenge resulting with repremndment and refusal od serbice. That is not the level of professionalism or customer care I expect from Apple
• OD

  Olga Ducret

  Jun 29, 2026
  5.0
  Una atención realmente excelente. Todo el equipo fue increíblemente amable, paciente y predispuesto a ayudar. Se tomaron el tiempo para asesorarnos y hacer que toda la experiencia fuera simple y agradable. Da gusto encontrarse con personas que atienden con tanta calidez y profesionalismo. ¡Felicitaciones al equipo de esta tienda! Sin dudas, volveríamos.
• NA

  Nicolas Ayala

  Jun 28, 2026
  1.0
  De las peores experiencias que tuve. Un desastre la atención. Fuimos pora comprar un iPhone con expectativa de buen trato,Buena atención, y una buena experiencia de compra y nos encontramos con todo lo contrario. No se lo recomiendo a nadie a este lugar. Claramente el producto es bueno, pero la Atención de este lugar es un verdadero desastre
• FO

  Fortnitepro132 O'Connor

  Jun 23, 2026
  1.0
  Terrible service at this store yesterday. Went in to buy a Mac neo. Was greeted and then told to wait as 2 people were ahead of me and they would come and show and explain the product. Waited 10 minutes whilst 7 staff had a huddle moving from different devices to try on watches etc and surfing in their phones. After asking how long I was told ‘you just need to wait as all staff were busy’. 10 minutes more (the line was 7 people by this point) someone came over to tell us to move the line further up the store. The huddle of staff was finally approached by a ‘manager’ who told staff to go to the line. We were approached and asked what we wanted ‘to buy a neo please’ we were they taken over to them and the member of staff started to tell us about the product I had to ask her to stop and that we just wanted to buy we were now 30mins into 45 mins of parking left. I asked how big the box was that it came in (wanted to make sure I would have space in my hand luggage) she proceeded to approximate using her hands and that ‘it would fit in my rucksack’ when I asked if I could see the box first she said ‘you can see it after you buy it’. Needless to say I left without buying. Shocking service
• FD

  François DONNEY

  Jun 22, 2026
  1.0
  Cela fait plus de 10 jours que j'essaie d'obtenir la facture d'un Iphone acheté dans ce magasin, appelant et envoyant des emails tous les jours . IMPOSSIBLE ! Ils répondent JAMAIS , ni au téléphone , ni aux emails !!! Impossible d'avoir la facture de l'appareil pour faire marcher mon assurance ! INCROYABLE Je ne sais plus comment ni quoi faire

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