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Geek Squad

3.8
(65 reviews)

Business Details

1620 W Osceola Pkwy, Kissimmee, FL
34741, United States
(407) 847-8617

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
1620 W Osceola Pkwy, Kissimmee, FL
34741, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.8
65 reviews
5 stars
37
4 stars
6
3 stars
6
2 stars
4
1 star
12
  • JO
    Jose Osorio
    Jul 12, 2026
    2.0
    Very disappointing experience with this Geek Squad. From my first visit, I clearly explained that I was there for a warranty replacement for a phone. Instead of reviewing my case, they tried to send me somewhere else, even though that didn’t apply to my situation. That immediately left a bad impression. They then repeatedly emphasized the importance of backing up the phone. I completely understand that recommendation, but I explained that my mom didn’t have enough storage to create a backup. The only follow-up I received was another lecture about backing up the phone there was no actual assistance beyond that. They sat me at a table to do a phone to phone transfer, and I was basically left to figure everything out on my own. No one checked in to see if I needed help or if everything was going smoothly. The service was so unwelcoming that I didn’t even feel comfortable asking for assistance. In the end, the only thing I asked for was a charger so I could keep going. I expected much better customer service from Geek Squad. If you can, I’d recommend handling your warranty replacement directly through Apple or having it shipped to your home instead
  • GG
    Gabrielle Galvez
    Apr 18, 2026
    3.0
    I may be giving an overall 3 as a rating, but Samantha Cedeno was an absolute rock star helping me out. I showed up with a MacBook with an expanding battery, unsure of the timeline I needed to address the issue in. The young man who greeted me when I got there was absolutely useless, and told me to sit down without any instructions on how to check in. The older man working with Geek Squad ignored my presence entirely when he was free to help another customer, and went straight to help a man who showed up after me instead, despite me having an appointment that was by that time already 20 minutes behind schedule. If I could give zero stars for these two guys, I would. But Samantha saw I'd been waiting, and assured me she'd be with me as soon as she wrapped up with her previous customer. She gave me exactly the guidance and assistance I needed; and it was clear from her assessment of my laptop that she is a pro at recognizing and diagnosing a variety of technical issues. Someone give her a raise, because it's clear she is carrying that team--5 stars for her, hands down.
  • CC
    Chris
    Mar 18, 2022
    5.0
    Malik did a GREAT JOB 👍 👏

Frequently Asked Questions About Geek Squad

What services does Geek Squad at this location offer?

Geek Squad offers tech repair, setup, and support services, including computer repair, cell phone repair, data recovery, and appliance repair.

How can I schedule a service with Geek Squad?

You can schedule service either in store at 1620 W Osceola Pkwy or online through their website.

Brand Certified Facts from Geek Squad

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Certified August 16, 2026Yext Knowledge Graph
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