I came in on today on Sunday to purchase a TV from the Fourth of July sale and tried to use my $125 in Best Buy reward certificates. As the cashier processed the payment, the system suddenly went down and my certificates disappeared. We were moved to another computer to try again, but this time the certificates didn’t show up at all.
I was told a manager would come speak with us, but he didn’t come for quite a while. When he finally did, he didn’t introduce himself or offer any explanation. He went back to the original computer, did something there, then returned to the second computer — and suddenly the certificates reappeared.
The whole situation felt disorganized and unprofessional. And honestly, it made me feel like the first transaction may have been sabotaged just to avoid giving me the discount. Customers shouldn’t have to fight for reward certificates they earned, and managers should communicate clearly and respectfully. Very disappointing experience.
FS
Fabricio Ribeiro Seppe
4 days ago
Derek S was an excellent assistant. He instructed me regarding the perfect smart glasses for my purposes. It was so good I cancelled my purchase from another supplier to get a new one from Best Buy. I wish anyone shopping on Best Buy gets to have an experience as satisfying as I had.
PB
P'tite Poupée Boudou
Jun 25, 2026
I had a very disappointing experience at this Best Buy.
When I bought my first electric scooter, it broke down after only three weeks. When I returned to the store, I was told it was too late to purchase a protection plan because the deadline had already passed.
I then asked how I could make sure my future scooters would be covered. Because my English is limited, I made it very clear that I wanted insurance for any electric scooters I would buy in the future.
The salesperson told me that if I signed up, I would have Geek Squad Protection and that any future scooters I purchased would be covered if they had technical problems. I trusted what he told me, bought another scooter, and paid the $50 fee.
I have now discovered that I was never enrolled in Geek Squad Protection. Instead, I was sold a $50 annual Best Buy membership that I did not need and that does not provide the coverage I was promised.
Now my second scooter has also developed a problem, and I have been told once again that I am not covered.
When I returned to explain the situation, the employee I spoke with clearly understood what had happened and seemed to recognize that I had genuinely believed I was buying protection. However, I was simply told that it was "store policy." No real effort was made to help resolve the situation or find a fair solution, even though it was obvious that I had honestly been trying to purchase insurance, not a membership.
I feel I was misled. I clearly explained that I wanted insurance for my future scooter purchases, and I relied on the salesperson's explanation because of the language barrier. Instead of the protection I was told I would receive, I ended up paying $50 for a membership that is useless to me.
I would also like to point out that two of the last three electric scooters I purchased from this store have developed technical problems. The first one had a brake issue after only three weeks, and the second one has now developed a throttle problem. These are not minor cosmetic defects—they are safety-related issues that could potentially put riders at risk. Given these repeated problems and the misunderstanding regarding the protection I believed I had purchased, I am extremely disappointed that no meaningful solution or goodwill gesture was offered.
HR
Hanna Bronstein Rubio
Jun 13, 2026
Absolutely terrible customer service at the Best Buy in Kissimmee.
I came in looking for a specific product and was shocked by how unhelpful the staff were. Instead of assisting customers, employees seemed completely uninterested in doing their jobs. Nobody appeared to know where products were located, and no effort was made to actually look them up in the store’s system.
What was most frustrating was that rather than helping me find the item I requested, I was repeatedly pushed toward more expensive alternatives. It felt less like customer service and more like a lazy sales tactic to upsell products without even checking whether the original item was available.
A technology retailer should have employees who are knowledgeable, proactive, and willing to help customers. Unfortunately, my experience was the exact opposite. The lack of professionalism, poor product knowledge, and complete unwillingness to assist made this one of the worst retail experiences I’ve had in a long time.
I will be taking my business elsewhere and would not recommend this location to anyone expecting even basic customer service.
HF
Herman Fernandez
Jun 2, 2026
I am writing to formally document my experience with Best Buy regarding a recent television purchase and the customer service concerns I encountered during the process.
Before purchasing my television, I made it very clear that receiving the television by Tuesday was a requirement. I specifically discussed delivery timing with the sales associate, Doyle G., and explained that I was only moving forward with the purchase because I needed the television delivered by that timeframe.
I was assured that delivery would take place between Monday and Tuesday. Based on that representation, I completed the purchase, rearranged my personal schedule, and took time off work to ensure I would be available to receive the delivery.
After the purchase was completed, I was informed that the delivery would not occur as promised and was instead being pushed back until the following Tuesday—approximately one week later than the timeframe I was given when making my purchasing decision.
The issue is not simply the delay itself. Delays can happen. The issue is that I relied on information provided by Best Buy employees when making both my purchasing decision and my work schedule arrangements.
When I attempted to seek assistance and a reasonable resolution from the store, I did not receive the level of support or ownership I expected. Rather than clearly acknowledging the impact of the situation or offering an effective resolution, my concerns did not appear to be fully addressed, and I was left without a satisfactory outcome.
The employees involved in this experience include:
• Doyle G. – Sales Associate• Christian – Television Department• Fauiz – Supervisor
As a customer, I expect accurate information, honest communication, and accountability when mistakes occur. If a delivery timeline cannot be guaranteed, customers should not be given assurances that materially influence their purchasing decisions. Furthermore, when a customer takes time off work based on information provided by store employees, I expect management to take the matter seriously and work toward a reasonable solution.
Unfortunately, that was not my experience.
I am requesting that store leadership, district management, and Best Buy Corporate review this matter thoroughly. I would also appreciate a direct response regarding what actions will be taken to address this situation and prevent similar experiences for future customers.
I have been a customer of Best Buy for many years and expected a higher level of professionalism, communication, and customer care than what I experienced during this transaction.
Sincerely,
Herman Fernandez