Best Buy

Reviews

• MB

  Marie Bangura

  4 days ago
  1.0
  I purchased a very expensive washer and dryer put it under warranty as I do all my products from Best Buy. I called to have my washer serviced few months ago no appointment was set. I recently called 2 weeks ago as well. The tech came order a part that’s needed to be installed today. Mind you the machine been sitting for months before they even came out. I asked for it to be replaced because it stopped in the middle of a wash cycle and mold and everything else been in it!! Today the tech came and said he’s voiding my warranty and can’t repair my machine because bugs are in there!!! I called consumer service number only to have a supervisor hung up on me and when I called back the rep stated that the supervisor put in the system to not schedule another call Request for me. So now I can’t even ask for another supervisor to call me back. I wasn’t ev rude or talking loud when the supervisor hung up on me. I paid so much many for my machine along with the warranty now I am out of both with no resolutions at all.
• JP

  Jose Principe

  5 days ago
  1.0
  Beware of ordering thru BestBuy.com. Do not believe what the product specs says. They use third parties and when situations arrive neither Best Buy nor the third party accept any responsibility.
• HH

  hrivera1275

  May 7, 2026
  2.0
  Bunch of things “open box” with no price on it or anywhere around it. And no way to scan it on the app. THEN they have the audacity to have like 10 employees maybe less manning the ENTIRE store. And they are all busy talking to customers. So now I have to be rude and interrupt a convo or stalk them around like someone in need of a favor? For a PRICE?! Seems like a humiliation ritual for the customer. Rather shop online. At least the sales associate…when you are able to snag one…are nice.
• LG

  Luis Gerardo

  Apr 29, 2026
  1.0
  Siempre desde que llegué a Estados Unidos, he comprado absolutamente todo lo de mi hogar en esta tienda. Y siempre he recibido buena atención y buenos productos. Pero hoy por primera vez. La chica que me atendió fue sumamente grosera, nunca dejó de hacer malas caras y cuando le dije que haría la compra con affirm, peor cara hizo. La verdad no vi su nombre, pero ha sido la peor atención que he recibido en mucho tiempo, no se donde ver su nombre o identificación en mi recibo. Pero la verdad fue de muy mal gusto
• VH

  Valentina Hermoso

  Apr 26, 2026
  4.0
  I don't usually come here that often; my partner comes more often. we just stopped by to buy some Legos because it was the closest place to us and we didn’t really feel like going somewhere farther away, The thing is, we wanted to use the Afterpay app to pay, but the guy named “Brahim” (I think that’s his name) who helped us at the register—when he saw this (I don’t understand why he was looking at my partner’s phone)—basically laughed in our faces for using it 🤡. It’s worth noting that this was the first time we’d tried to use this app because we’ve had it on our phones for a long time but didn’t know how to use it 😂 I'm giving it 4 stars because I don't want to generalize about this guy's snobbish attitude compared to the rest of the staff there, who are a 10/10💘

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