JW
Jonathan Williams
2 days ago
I’m extremely disappointed with Geek Squad customer service. The only reason why I even had to come here is due to the overload of appointments at the general Apple stores, which are fully booked due to the new iPhone release. First and foremost, Geek Squad does not honor anybody’s appointment times whatsoever. Even when I arrived early, I still did not get seen until 20 minutes later while I’m still standing in line. Secondly, the staff are extremely unprofessional. I visited the store last week to have the phone diagnosed, and Julian determined that my phone needed a new lozic board. As helpful as Julian was, it seems that there is a lack of communication among the other employees. However, Julian did call me when the lozic board had arrived, as promised, and he then helped me schedule an appointment time for Tuesday at 4:40 PM. I arrived for my appointment time 15 minutes early and I was still not seen to until about 5PM, which was 20 minutes after my appointment time. When I was finally seen to by another employee, I explained to him the reasons why I was here, which was to have my lozic board replaced. The employee then hands me a sheet of paper for me to sign, and then tells me he needs to run diagnostics on the phone. I asked him why is this necessary to do again? I already had this done last week. He responded saying, “Oh, this is protocol, to run diagnostics on the phone before any repairs are made”. I agreed, and then sat and waited for about 30 minutes until the employee returned. When he returned, he then asked me if some parts had been ordered for my phone to be repaired? I responded, yes, that is the reason why I’m here, because my phone was already diagnosed last week as I was trying to explain to you in the beginning, and I’m here to have the phone repaired because the parts are already here as of Saturday. He then tells me the phone cannot be repaired today because the technician already has phones to work on, and asks if I can leave the phone behind to pick it up the next day, in which case of course I declined because this is the only phone I have to use. So he then rescheduled my appointment for 4:20 PM on Thursday. When I arrived today, there was an employee arguing with a customer as if the customer was his child. There were several other customers around witnessing this. Very embarrassing, and unprofessional. Once again, my appointment time was not met. When I was finally seen to, by yet a different employee, I explained to him I’m back here again because there was a lack of communication on Tuesday as to why I had to be rescheduled today to have my lozic board on the phone replaced. He asked me, do you know if the parts have arrived? I nodded my head towards Julian and said, yes, this gentleman ordered them for me last week, so he is aware. Julian confirmed the parts were here, and the other employee took my phone and said the process takes about 2 to 3 hours, so please return at 7 PM. Giving the benefit of the doubt, I arrived back at the store at 7:30 PM. I was then addressed by the same employee who took my phone, and then he tells me my phone is still taken apart. I responded, you told me to return at 7 PM. He then says yes, but the technician has more than one phone to work on, so he’s not finished yet. OK, as a customer, I don’t need to hear that. You gave me a time commitment, so that’s the time I’m going to stick to, and I even returned 30 minutes later on just as a courtesy. It was about 8:50 PM when the phone was finally ready. The employee hands me back my phone, has me sign the receipt, and tells me have a good evening. I turn on my phone, and the phone needs to be set up. None of the employees were willing to help me set up the phone, nor to help me reactivate the cellular services on the phone either. So as I write this review right now, I have no cell phone service. I cannot contact anybody. And the only way for me to now regain cellular services is by taking more time out of my busy schedule to visit the T-Mobile store. Completely unacceptable! Do better!!
Extremely Disappointing Experience at Best Buy
I went to Best Buy for a Pokémon restock drop after being at Target, and as soon as I entered the store, the cashier accused me of looping around and claimed I had already made a purchase. This was my first time visiting the store that day, yet I was pulled aside and told I could not purchase anything.
What made the situation worse was that employees threatened to pull surveillance footage to prove their accusation. When the manager arrived, I was told she couldn’t pull the footage. I found this frustrating because, instead of properly investigating the situation and clearing up the misunderstanding, I felt like I was being accused without any evidence being shown to me.
The manager then gave me a sales agent’s phone number rather than the appropriate customer support number to file a complaint. When I called, I was told they couldn’t help me and that the manager needed to provide me with the correct number. I ultimately had to search Google myself to find Best Buy’s corporate number and file a complaint directly.
The most frustrating part is that I was eventually allowed to make a purchase only after I was already on the phone with corporate. That raises a serious concern about how I was treated in the first place.
EG
Estefany Guzman
Sep 22, 2026
Lleve mi teléfono de este lugar para que me la regalan la pantalla con AppleCare que ni sabía que lo tenía y me la cambiaron la pantalla y el Apple ID por 106 con los taxes. Ellos me explicaron en Greek que es un AppleCare son $30, pero si hay algo más que la pantalla un trabajo adicional. Entonces hay un costo extra, me arreglaron mi teléfono en menos del tiempo estimado, y todo salió bien, tiene un buen servicio en el piso para comprar nuevos teléfonos, tienen paciencia, dedicación y pasión
Muchas gracias!
JR
JAIRO RINCON
Sep 21, 2026
Please never buy anything there, they have no idea what customer services means. They act like clowns pretending to be nice but they only care about procedures and they don't care the needs of the customers (burocracy). The fridge we bought over there broke and they made us wait almost a month to fix the problem, but at the end it was us who fixed it because Ironically we had to buy in Best Buy a new refrigerator because their warranty covered part of the new refrigerator and only could be use in their own store. We will never again buy anything there. For us its name now is BEST BYE, BEST BYE, BEST BYE
Por favor, nunca compren nada allí; no tienen ni idea de lo que significa el servicio al cliente. Actúan como payasos fingiendo amabilidad, pero solo les importan los procedimientos y no las necesidades de los clientes (pura burocracia). El refrigerador que compramos allí se averió y nos hicieron esperar casi un mes para solucionar el problema; sin embargo, al final fuimos nosotros quienes lo arreglamos, ya que —irónicamente— tuvimos que comprar un refrigerador nuevo en Best Buy, dado que su garantía cubría parte del costo del nuevo aparato pero solo podía utilizarse en su propia tienda. Nunca volveremos a comprar nada allí. Para nosotros, su nombre ahora es "Best Bye" (Adiós definitivo).
RZ
Ronald Zambrano
Sep 13, 2026
IMPORTANT: This review is NOT directed at the employees or management of this particular Best Buy location. I am posting it here because Best Buy does not make it easy to publicly review the corporate Customer Service and Rewards departments, which are the reason for this one-star review.
My experience with Best Buy Customer Service and whoever manages the My Best Buy Rewards program has been absolutely terrible.
I purchased an ASUS laptop for $1,649.99 and received 3,594 reward points. Shortly afterward, the price dropped to $1,499.99, and Best Buy approved a price match — a difference of only $150.
What happened next makes absolutely no sense.
Best Buy removed 2,370 reward points from my account because of a $150 price adjustment.
I completely understand that when the purchase price is reduced, the corresponding rewards should also be adjusted. That is fair. What is NOT reasonable is removing 2,370 points over a $150 price difference without providing a clear explanation of how that calculation was made.
I contacted Customer Service expecting someone to simply review the transaction, explain the math, and correct it if there was an error. Instead, the experience was frustrating, unhelpful, and gave me very little confidence that anyone actually took the time to investigate what happened.
I am a paying My Best Buy Plus member, and situations like this make me seriously question the value of the membership and the Rewards program. A loyalty program is supposed to reward customers for continuing to do business with a company — not leave them feeling like they have to fight to understand where their points went.
Best Buy: if you are going to offer a rewards program, customers deserve transparency. Show us exactly how points are earned, exactly why they are removed, and provide Customer Service representatives who can actually investigate a problem instead of leaving customers with no meaningful explanation.
After this experience, I am extremely disappointed with Best Buy and will seriously reconsider where I make my future electronics purchases.