VCA Augustine Loretto Animal Hospital

Reviews

• RW

  Randy Whysall

  5 days ago
  2.0
  They used to be the best caring about just the pet. My dog who will always have seizures will no longer be treated by them cause thier new Dr prioritizes money over pets life. If my dog was gonna have to come in for a review on meds yall told me he was gonna have to take for his whole life. Maybe yall should have told someone prior to 5 days before his meds ran out. The new Dr will be the reason this location runs down. Its a shame the lady that worked there that loved animals is gone. Also they was gonna fill it sorry I forgot then called back 1 hr before they closed and said the new dr changed his mind. Proceeding to half hearted apologize. I lost alot of sleep last night worrying about my dog while the manager told vca ya im changing things we will be rich. Pos
• KC

  Kyli Clark

  Apr 14, 2026
  2.0
  Over a month ago Dr. Martin was in charge of removing the stitches from my dogs enucleation. Since finding my dog a new vet, I’ve noticed a skin tag near his eyelid that I thought he was just irritating every now and then since it would look raw and bleed slightly. After his first appointment at his new vet, the doctor told me that he still has a stitch left in his eyelid that has been trying to heal itself. The removal of the stitch won’t be as easy as it originally was due to the skin trying to grow over it. I think this shows a lack of attention to detail that a doctor is responsible for. I considered that maybe the doctor left it for a reason, and even if that was the case, I was never informed that he still had a stitch in his eyelid. I love the tech, reception and kennel staff from this location, but I’m very disappointed in the quality of care that was provided by the doctor, as attention to detail and proper care is one of the most important parts of the job.
• TT

  Teddy

  Mar 27, 2026
  5.0
  The personnel was very pleasant and professional. I did not require a vet but the woman in reception was very helpful and had a sincere concern for my dog. I just relocated here and she helped me identify my rescue's age and breed and for my own edification did a free chip reading. I couldn't be more pleased with the service I received on my very first visit. LIFE WITHOUT A DOG IS EMPTY!
• JT

  John H Thomas

  Mar 25, 2026
  1.0
  We have been bringing our dogs to this office since 1987 Dr Prince and Dr Eslick Wealways had wonder service. This past year our dog has had multiple vets, all leaving without any notice to us and not finding out until we called to make appointment or showed up for an appointment. Office has changed drastically. Weare being texted to get vaccines that our dog had already received. We dont get a print out of new vaccines unless we ask We have left this practice.
• EL

  Eleanor Lara

  Mar 5, 2026
  5.0
  My sweet Lola passed with VCA on Monday, March 2nd. She and I were treated with so much care, comfort and compassion. Kim in reception helped me along the way, even afterwards, when I realized I wanted my baby’s fur to be picked up rather than mailed out. She was so compassionate with me and very patient, I thank her. The nurse, who I unfortunately did not catch her name, but she had a pin on her name tag, was extremely compassionate and gentle with my Lola during the process. She was patient with me, and walked me through the whole process. The veterinarian, who I also didn’t get his name, was compassionate and gentle as well. He explained the process, and was very gentle with her as well. They allowed me to spend as much time with her as I needed, and ensured she’d be in the best care possible. This process was extremely hard for me and the decision was the hardest thing for me to make. They squeezed time in their day, to assist Lola cross the bridge. They understood the urgency of the situation and was extremely patient with me. I highly recommend this clinic. Losing my girl was the hardest thing I’ve gone through, and they made it a bit more easier. I thank them.

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