Novolex’s Hilex Poly® brand is one of the industry’s leading manufacturers of plastic retail bags, produce bags and other customer experience focused systems. Hilex Poly® is home to Bag-2-Bag® the world’s largest closed loop plastic retail bag recycling center where plastic retail bags are turned back into resin pellets and then back into new retail bags made with of post-consumer content; reducing a consumers’ shopping carbon footprint and preserving natural resources.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.