Apple St. Johns Town Center

Reviews

• MA

  Mahdi ataee98

  5 days ago
  1.0
  The Town Center location was the worst store experience I’ve ever had in Jacksonville, Florida. I purchased a brand-new iPhone 17 Pro Max and asked them to install a screen protector. They tried installing it several times, but they could not install it properly. I requested a new phone because I had just purchased it and had not even left the store with it, but they refused to replace it. I was very disappointed with the customer service. I had just bought a brand-new phone, and I expected better service and support.
• WP

  Wendell J. Pereira

  Sep 26, 2026
  1.0
  I have always bought my iPhones online and done the setup myself, rather than sending the traded-in previous phone via mail. This time, I have decided to try to get it in the store to avoid the shipping time. Never again will I step into this store. It was super busy, as expected. The issue is that they wifi is disgustingly slow. It took me about an hour and a half to get the info synced from one phone to the other via iCloud (when the option was offered on the screen, it said it would be 15 minutes). Then, I could not download one single app in my career to set up the eSIM. To make matters worse, I was not even able to use the wifi to get my address on Google Maps (I drove from another town 2h away). I needed the drop the older iPhone there without being able to see the new. In today's world, for a technology store to have such a bad signal is insane. I ended up driving to a McDonald's and was able to do all in their wifi in 5 minutes. Even the staff told me their wifi has always been that bad. I will never do in-store pickup again, that is for sure. Spent 2 hours of my day there, with not even a glass of water offered.
• CC

  Cal

  Sep 24, 2026
  2.0
  So I was asked to bring my earbuds in for service due to them only having 1 operational. Gave them my property for them to take down my information the send off my property to be fixed if possible then after they repaired my property sent it to the wrong address. After taking my correct information. Forgot 2 of the 3 numbers in my address. Then after finally finding how that happened had to wait for my property to get back to them and be resent to have a silicon ear piece on one of my earbuds gone. Missing and when asked I was told I have to make another claim to correct this problem. I realize those things are cheap silicone but Beatz are colored and hard to find certain colors without it being more expensive. I turned them in all there but received them back missing part. I will not be dealing with them again I will replace my earbuds with a name brand that doesnt deal with Apple. I dont feel taken care of and I dont appreciate the way It was handled. Nor would I recommend them to anyone
• OO

  Oliver Olive

  Sep 22, 2026
  2.0
  The staff is friendly when they greet you when you first walk in but it’s just fake niceness. In my experience here when the main person who comes to ‘assist’ you with your issue speaks with you it’s always in a condescending manner. Most recently I came in because I had a sudden issue with my iPhone that I’ve never had before, my screen suddenly had pink and green static lines and then my phone turned black and I couldn’t use it. It would vibrate, meaning it was still operating and receiving notifications but I literally couldn’t see or tap anything on my screen. I had not dropped my phone or spilled anything on it, it was working completely normally the night before and the issue appeared immediately the next morning out of nowhere. After waiting over 30mins when my official tech support person came to assist me, they barely looked at me, when they did they made a smug face as I was describing my issue with my phone, and they said that they couldn’t explain to me what’s wrong or why my phone isn’t working or happened but they know it’s gonna take $300 to fix. My interaction with the tech support person was less than two minutes as I described my issue and their response was ‘yeah I can’t tell you what’s wrong, what could’ve happened, how to fix it, but I do know it’s gonna cost $300 for us to fix it’…But they couldn’t tell me HOW they were gonna fix it or what the issue was with the phone and WHY it started twitching out of nowhere. They were very condescending, dismissive, and it felt like they were rushing me so I can pay and not ask questions. I felt like I wasn’t being heard and was being taken advantage of as a patron, so I walked out and went to a local tech store where they explained the issue with my phone, what were likely the reasons it started to malfunction the way it did, and explained how they were gonna fix it and what they needed to do. They explained it to me in a clear and direct way so I could understand, and they did it without being condescending. And it only cost me $160.00 at the local tech store (including tax) to fix my phone. The issue only took about 10 minutes to fix and it worked perfectly afterwards and now It’s been a few weeks and my phone is still working and operating as normal. The Apple Store is a scam and if you have any issues with your phone they will just try to rush you and charge you the most expensive temporary solution, their main goal is for you to spend as much money as possible, they aren’t really interested in helping you fix anything as much as they’re interested in you buying something new that you don’t need. Also, as a young person I was shocked at how condescending they were when they were speaking to me about the technical issues I was having, yet were also a bit reserved as if it wasn’t even worth their time explaining to me what was wrong with my phone cause I probably wouldn’t understand it anyways. I can only imagine if they were treating a younger person who grew up with iPhones this way, how dismissive they must be to older customers. But all I can say is from my direct experience coming to this Apple Store is that it is by far a last resort that is almost never helpful and they are not transparent with you and will be rude to you while they try to overcharge you for any minor issue you may have.
• JD

  Judy Discenza

  Sep 17, 2026
  2.0
  Yesterday I was able to buy the iPad I wanted, and to trade in the old one. Some things were not up to par, and that makes me wonder if this Apple store values its customers. * The young agent(s) twice handed me off to a different agent. At times, I was sharing an agent with another customer, which wasted my time. While this was happening, I could see several other agents standing idly by. * My contacts were not transferred to the new iPad. I was able to solve this problem today. It would have been easier in the store. * The worst problem was with regard to transferring my AT&T cellular backup from the old to the new iPad. The agent told me this was not possible in the Apple store; he checked this with another staff member, who confirmed it. (I now know this was incorrect.) They told me the way to transfer it was at an Xfinity store, which made no sense to me. (The Xfinity store agreed.) My solution was to buy the cellular from Xfinity and cancel the AT&T. But that wasn't what I wanted to do, and, again, it wasted my time.

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