The Jacksonville Beach Lee & Cates Glass location offers residential and commercial glass services. The branch opened in the late ‘70s, and has been serving the residents of Jacksonville Beach, Neptune Beach, Atlantic Beach, and Ponte Vedra Beach ever since. Manager Jeremy May and his team of seasoned glass experts take care of regular and returning customers from the Beaches area, as well as many clients “over the ditch” in the Intracoastal West area.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.