Best Buy

Reviews

• OP

  oicenth phang

  May 13, 2026
  5.0
  I truly appreciate Renica who works as the Verizon rep in the Best Buy in Gainesville. She was adamant she would make sure my daughter would have a reliable phone in hand before she left for her overseas trip the next day, despite the mess-ups on FedEx and Verizons part, or the sheer unhelpfulness of T-Mobile (our previous carrier that offered no assistance with a porting issue) We stayed for HOURS after closing working with multiple CS reps to get a very complicated situation untangled. And she did it with humor and a good attitude. Also quick shout out the the store manager who stayed to afford us time to get it done!
• MA

  MÓNICA ANDRADE

  May 2, 2026
  5.0
  They had the one thing I looked for everywhere
• LS

  Loretta Shane

  Apr 25, 2026
  5.0
  The Geek Squad in the Gaibesville Best Buy very professionally restored my computer after it was hacked by a fake Geek Squad scammer who locked up ny computer.
• HK

  Hyunji Kim

  Apr 16, 2026
  5.0
  I can’t say enough good things about my experience at Best Buy, all thanks to an incredible employee named Kimmie (if I remember the name correctly). Even though my MacBook Air pickup wasn’t ready and other staff were unsure, she took the initiative to sort everything out swiftly and professionally. Their dedication and enthusiasm got my MacBook to me in record time. She exemplifies what outstanding customer service should be. Thank you, Kimmie, for turning a stressful situation into a great experience!
• MA

  Michael Anderson

  Apr 10, 2026
  3.0
  I have had a fairly terrible experience. Almost everything I've boughten from the Gainesville. Best buy has had to be returned as defective amounting to over $5,000 plus dollars and still have problems with the replacements. They are not helpful with getting the proper device that actually works and as a severely medically ill Customer who lives in Bellevue, it is extremely difficult for me to get back and forth to this Best buy to try and get proper working devices. Examples are Google pixel 10 pro Google pixel 10 pro XL Google pixel watch 4 a $1,500 laptop to start. Very disappointed and how much I've spent and the quality of the customer service and product.

Frequently Asked Questions About Best Buy