Ordered a Samsung 65' smart tv from the online Bestbuy site and it estimated a MONTH to deliver. The day finally comes and guess what? No TV delivered. A "customer advocate " named Nico left me a voicemail and email apologizing saying it was out of stock. They did not offer anything additional to help just wanted me to order again. No resolution what so ever. I ordered from Walmart and delivery was NEXT DAY! Please do not shop with those humans. HORRIBLE customer service.
I went to the electronics department today to purchase a new laptop and had such a great experience with M! She spent a lot of time with me going through several different models, explaining the differences, and answering all of my questions in detail. She was extremely knowledgeable, patient, and helpful throughout the entire process, and I never felt rushed or pressured into making a decision.
We spent quite a bit of time together finding the right laptop for what I needed, and she made the whole experience so much easier. I really appreciated how thorough and friendly she was. If you’re looking to purchase a laptop or anything else in the electronics department, I highly recommend asking for M!
The other day when I went in to browse, another associate I believe named Hasham was super super nice and helpful. Also a great guy just wanted to shout him out as well!
Thank you both!
OE
Omar Elkholy
Aug 22, 2026
I had a great experience at this Best Buy. From the moment I walked in, I was greeted and asked my name. Even though they were busy, they made sure someone was available to help me find a tablet for my wife for school.
I believe my salesperson was Sergio, and what I really appreciated was that he focused on what I actually needed instead of trying to upsell me. He asked the right questions, assured me that the Lenovo I was looking at was a great fit for what my wife needed, and helped me find a folding keyboard to go with it.
What really stood out was when I was leaving, the person who originally greeted me said goodbye and actually remembered my name. Small things like that show they genuinely care about the customer experience.
I actually have another Best Buy closer to my house, but because of how I was treated here, this will be the location I come back to. Great team and great experience. Thank you!
CN
CAROLINA NAVARRO
Aug 7, 2026
Today I went to the Best Buy in Fort Lauderdale to pick up the replacement iPad for my daughter. A week ago, I received a defective iPad, and since a screen protector had already been installed on it, I was told that I would receive a new screen protector at no additional cost when I picked up the replacement.
The manager on duty, Deidra, assisted me. Unfortunately, her attitude was unprofessional from the very beginning. She was dismissive and unfriendly, and when I explained what I had been promised during my previous visit, she simply stated that she had no record or authorization for it and therefore would not provide the replacement screen protector.
What upset me the most was not her decision itself, but the way I was treated. She made no effort to verify the information, look into my account, or try to find a solution. Instead, I felt dismissed and unwelcome. After dealing with the inconvenience of receiving a defective product and having to return to the store, I expected a much better customer service experience.
As a customer, I believe I deserved to be treated with respect and courtesy. This experience was very disappointing, and I sincerely hope Best Buy reviews the level of customer service being provided at this location.
I would also like to recognize Nikolas, who helped me from the very first time I visited the store. He was consistently respectful, professional, and genuinely willing to help. He understood my situation and did everything he could to assist me throughout the process. It is incredibly frustrating to purchase a product that turns out to be defective and have to return to the store to resolve the issue, but Nicolás always made me feel heard and supported. Employees like him make a real difference, and I truly appreciate the outstanding customer service he provided.
I came to Best Buy with my mom because her iPhone was outdated and she needed a replacement. We worked with a couple of Best Buy employees, and everyone we dealt with was very nice, friendly, patient, and helpful. The AT&T representative was also extremely helpful in explaining our options.
During the Fourth of July weekend, they had a great deal on the iPhone 16e. I was able to purchase one for my mom for $439 plus tax. We also purchased the two-year protection plan, a phone case, and a screen protector.
One helpful thing I learned that I wanted to share with other customers is that if you don't know how to transfer everything from your old phone to your new one and get the new phone set up, it's actually cheaper to purchase the $29.99 Best Buy membership, which is good for one year, than to pay the Geek Squad $49 fee. With the membership, they can transfer everything over for you, set up your new phone, and you also get other discounts and benefits throughout the year.
After purchasing the phone, two-year protection plan, one-year Best Buy membership, phone case, screen protector, and paying the taxes, everything came to around $735. I thought that was a great buy, especially compared with what we could have paid going directly through a phone carrier.
What impressed me the most was how patient and accommodating everyone was with my mom. She is elderly, and we ended up being there for about 3 1/2 hours while everything was taken care of. They really took the time to help her get the phone she wanted at a good price and make sure everything was set up properly. They even brought her a chair so she could sit down and be comfortable while we waited. I really appreciated that.
The store was clean, neatly displayed, and easy to navigate. They also have handicap parking spaces, which was helpful for us.
I was very grateful for all the help we received and for how kindly and patiently everyone treated my mom. We left with everything she needed and felt like we got a great deal. I would definitely shop at this Best Buy again and highly recommend this location!