VCA Wiles Road Animal Hospital

Reviews

• NH

  Natalie H

  Jun 29, 2026
  3.0
  let me start by saying the doctors there are very good. HOWEVER, they also are committing Fraud. I had joined the Care Club discount membership of $19.99 a month for my older dog. on 6/11/2026, I had to put my baby down due to health issues. I called the Coral Springs Wiles location advise them of the death of my baby and requesting to terminate my Care Club Membership. needless to say, I was still charged the monthly payment after. I called today spoke with Sarah, requested a refund and was told there is a $73 cancel fee for this club membership to terminate. Sarah stated it was on the contract I signed. Here is where the fraud is, I never signed a contract. I do not have record of any contract signed by me. Sarah advised she had a contract signed by me from March and would send it to me. this was at 10:51am, here we are now 1:56 pm and still nothing has been sent to me. Correct me if I am wrong, shouldn't I have received this supposed signed contract? I called back spoke with another front desk person, she said she would refer this back to Sarah, and I asked to speak with the manager or clinic director. at first was told manager is not available then told the manager was out of the office. which is it? where is my supposed signed copy of the contract?
• AB

  Amanda Baker

  Jun 22, 2026
  1.0
  By far the worst customer service ever. I have paid for an entire year worth of services and have not received one service. It was convenient for the staff to fail to mention to me prior that it expires. But a week before it does they mention! Needless to say since then I have been expressing my concern of that and the fact that I have paid for a year and my dog needs his shot. Unfortunately I work far and need my husband to go with me as our dog is big. So I told her I can come Monday but that was not available. She told me the manager was out , then it changed to the manager the next day was out sick . I had to fall myself again following week after no call Friday and Saturday. Spoke to someone who did not say they were the manager but expressed everything to them And they said they were gonna call me back as they were going to see if they can extend the time to monday so my dog can get his shots monday! Again no call Friday and then monday comes around no call Monday! So i have to call. Its okay for them because they collected almost 1,000 dollars and did not provide service so easy win for them. This location needs serouis help between the lack of care for the clients lack of organization the fact that I had to call myself mutiple times. Horrible business practices, horrible customer service. Management needs to be replaced on top of it. Ive been in management for 9 years the run around I received was insane.
• SR

  Shawn Robinson

  Jun 12, 2026
  1.0
  Racist! From desk representative on 6/12/26: “And her exact quotes were maybe you should go to a lower income vet clinic that can see your dog to refill his prescription”. This location refused to just refill a prescription that was already on file with the company. The only vet there is overwhelmed and underpaid. Did not even get through the door. They are rude just like the Coral Springs location and did not want our business because their crumby business designs and horrendous customer service was highlighted (check Coral Springs location for review). This company is an unproductive, toxic, and absolutely not worthy of caring for your animals. Go to local alternatives and save yourself time and a headache. Short staffed means you won’t get an appointment until late July anyway. Avoid this place AT ALL COSTS. Money hungry business who do not care about the animals, only your WALLET and the dreaded and inescapable Care Plan. Staff was incredibly rude and refused to reveal the name of the office manager to my wife. This place will not be around in 5-10 years. Another business will take over this mess. Robyn, the hospital manager, from Sample Road, Coral Springs location has struck again and has banned us from going to other VCA location.
• JA

  Jason Alvarado

  May 4, 2026
  1.0
  This place sucks after 30 min waiting on the examine room an old female vet came into the room telling me to keep my dog away from her and near me. Idk how can I vet be afraid of doing her job or how could she examine my dog without touching him. The rest of the staff was super nice and friendly
• AN

  Arezu Niku

  Mar 26, 2026
  1.0
  Can never talk to doctor only front desk answer your call not happy at all

Frequently Asked Questions About VCA Wiles Road Animal Hospital