VCA Rock Creek Animal Hospital

Reviews

• MK

  Mark & Michele Kitman

  Apr 2, 2026
  1.0
  After today’s visit if I could give zero stars I would! We have been bringing our pets to VCA for more than 14 years. Today we had an appointment for our 13 year old Chihuahua. When we walked in we were told we did not have an appointment quite rudely. I showed her my confirmation email and she told me that we did not have an appointment and she did not know what happened. (we also received a text message confirmation too). She then went to the back to, “speak to the vet” and when she came back she told me again we did not have an appointment no apology no explanation no nothing. Please understand there was no one else waiting. Two people had checked out while I was waiting so I know for a fact at least 2 exam rooms were empty. So, why not honor the appointment? We left so upset. And when we got home I was looking at her VCA profile and there was even an invoice already established for today’s appointment! Makes me feel like they no longer want us as patients! Fine we will take our dog somewhere else! Our confidence in this place has obviously waned. We have been a long standing customer taking 3 dogs here over the span of 14+ years and thousands of dollars spent to be turned away like trash! Why not call us and make an excuse if they no longer want to treat our dog? Or be ethical and state that you no longer feel you can be an effective Dr ? This is such a sad situation. We were hoping to see this through to the end but I guess this will not be the case. We will find another vet moving forward!
• AL

  Autumn Leaves

  Mar 21, 2026
  3.0
  The clinic’s staff spent a lot of time conducting a thorough examination to ensure the dog received the necessary medical care, but they forgot to actually tell me what was wrong with my dog. While the service quality was technically good and professional, the experience was marred by a high-pressure environment focused on justifying a large final bill. Every extra gesture of care felt more like a calculated opportunity to increase the total cost rather than genuine compassion.
• JM

  Jessica M

  Mar 3, 2026
  3.0
  I’ve brought my pet here several times and overall have had positive experiences. The hospital is clean and the doctors and assistants have been great in the past. That said, my last couple of visits haven’t felt the same. There were longer wait times, and during my most recent appointment the communication felt limited, as the assistant seemed hurried and she not very welcoming. She was a bit overbearing and made it hard to feel comfortable asking questions. I understand that busy days happen, but for the cost of services, I would expect a more consistent experience. I’m hoping this was just an off couple of visits, but I’m concerned with booking appointments in the future.
• TM

  Tracey McIntosh

  Feb 28, 2026
  5.0
  Excellent experience. Amazing team.
• KM

  Kathlene Miller

  Feb 5, 2026
  5.0
  We have been with this vet hospital for 10 years and they never disappoint. The office is clean, the office staff is friendly and efficient and the doctors are always professional and knowledgeable. We have also used them for boarding and for grooming and have always been happy with their services.

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