Best Buy

Reviews

• PP

  PalmHarbor

  4 days ago
  1.0
  Total Trash! They sell damaged equipment and then refuse to do anything about it! Bought a monitor as a gift. When the recipient opened it 2 weeks later and powered it up, they saw it was cracked. Tried exchanging it and explaining but the "manager" was extremely rude and she said "too bad, its past 3 days". Total trash of a company. Buy elsewhere!! Who else has a 3 day return policy? Total joke!!
• AS

  A SW

  4 days ago
  2.0
  People buy things online because of places like Best Buy. One sales associate was friendly and helpful but the rest were “too busy” doing nothing to be helpful. I purchased an item that was not in (many other items were not either) and had to wait for delivery anyway. When Best Buy has to close its retail stores know it’s because your staff are rude and you don’t have items on site. These are the two main reasons people would come in-store.
• JP

  Justin Peterson

  May 13, 2026
  1.0
  Purchased a laptop back in January. The first one died within two weeks and Best Buy was great and replaced it. The second one I have had constant issues with for the past three months and now the computer is no longer working. I brought it into the store, and the only thing Best Buy is willing to do is send it back to the manufacturer. I understand that there is a time period for returns, but there’s clearly an issue with this machine and what I wanted to do was simply return it and buy something much nicer. I don’t want them to send it back to the manufacturer, may have to wait weeks, and only end up with the same machine that I know is junk. The 20 something-year-old Manager I spoke to had no flexibility at all and just told me it is what it is. Lesson learned. don’t shop from Best Buy. I’ve been a customer and member for more than 15 years, but this computer is definitely the last thing I’ll ever purchase from Best Buy.
• EM

  eric martins

  May 11, 2026
  1.0
  DO NOT COME HERE FOR APPLE REPAIRS this place is a joke and blatantly ignore warranties because of a dirty case. Stay away, all around bad customer service take your time and go directly to Apple. EDIT - 5/12 I came to Apple the next day and they replaced them no questions asked. I repeat DO NOT COME HERE FOR APPLE REPAIRS OR WARRANTY. Everyone speaking to their “geek squad” was mad, and every customer before me was having a bad time.
• DB

  Dan B

  May 9, 2026
  1.0
  After waiting weeks for my 98" tv order with installation, it was delivered, but delivery company said they could not install any tv over 75", and that it would have to be installed by the Geek Squad. After several calls to Best Buy, I still don't know when or if my tv will be installed. It is sits in an unopened box in my living room. Very poor service and support from Best Buy.

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