VCA Spanish River Animal Hospital

Reviews

• EH

  Eleanor Hagan

  Apr 5, 2025
  1.0
  Money hungry!!!! Will tell you one thing over the phone and then when you bring your animal in, it's a completely different story and you will end up paying way more than what they initially tell you. Called regarding a urine test for cat, was told I could get the take home test and pay when I bring the sample back. My cat was too smart to use the litter provided for the take home test, so I called and asked if they would be able to obtain a sample in person. They said yes no problem it will still be the same price. Get there and wait 30 minutes just to go into an exam room, have a "vet" examine my cat for less than 5 minutes, and then proceed to tell me they don't do urine tests in the office unless you're paying for other services as well. They then turned around and made me pay $150 for this "exam" even though at multiple times I had asked what service I was exactly paying for. I signed "not in agreement" when handed the documents to sign, paid, and then called the financial manager of this location to dispute it. They were unwilling to refund me and made a big ordeal when I went to dispute it through my bank. My cat ended up having an extreme case of bladder crystals and was in high amounts of pain, and all these people cared about was money, and they were fine letting me walk out knowing that I did not receive an actual diagnosis or receive any veterinary services. Because as long as their paycheck comes they don't care about your animal. Absolute hell of a vet clinic. Wouldn't recommend any VCA either, as they claim to be a national chain but have no national number to file complaints.
• HR

  Hannah Rusher

  Jul 12, 2020
  1.0
  Horrible. Do not take your pet here.
• LS

  Lisa Stolzenberg

  Mar 26, 2018
  5.0
  I was very happy with the quality of care that my pet Skylar received at VCA Spanish River. The vets and staff were extremely knowledgeable, professional, and compassionate. They spent a considerable amount of time discussing the options available for treating and caring for my dog. They clearly explained my dog's test results in an understandable manner and addressed all of my concerns. They even relied on other vet specialists within the VCA family to gauge their opinions on the test results and treatment protocols to make sure that my dog was receiving the best possible care. I would highly recommend this hospital to all pet owners.

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