Honestly, manager needs to get employees on task more. There was many people waiting to be assisted meanwhile employees are all crowded talking and laughing at the front of the store where they cannot be seen by customers. There is only like 2 competent workers that actually asked if i needed help and one of them was the manager…I even tried going up to many employees asking for help and they didint even redirect me to someone i can talk to, they would just say that’s not their area and walk away…so weird that i have to wait 15 minutes to even just be talked to.
JS
Joseph Schaffer
Aug 9, 2026
We arrived Today Sunday just when store was about to open. Upon pulling in front of store the young lady that opened the door to allow customers in , we approached with the question DO you have bathroom scales in stock to see. Her reply was YES we do they are on left side of store as you pass appliances. As we entered to Go to that area I said to my Girlfriend Let’s get someone to help, there was 3 Best Buy people scattered 1 was helping someone and my girlfriend asked him where can I look at bathroom scales I’ll get someone to help you also his stupid response was we just opened…..
With that No one came and we found another employee wiping down shelves in the apple area, he was extremely non helpful as well. What kind of store do YOU the Manager Run with customers trying to make purchases and NO-ONE able to help No wonder AMAZON takes all of everyone’s business on any and all items Also the Same Girl we talked to while she opened store we passed going out and She looks awfully comfortable in an informal position She should be in library due to her guidance with people
We did find the Item at Amazon and no one has to guide me Just wait for same day Delivery as usual….. The Worst run store and Florida if you shop here you must be out of your Mind…….,,.
AM
Amanda Murray
Aug 7, 2026
I had an outstanding experience with Gavino at Best Buy! I came in to buy a computer for my Daughter. Even though I wasn’t ready to purchase a computer that day, he took the time to answer all of my questions without making me feel pressured. Instead of trying to push a sale, he recommended that I join the Best Buy Membership so I could take advantage of additional deals and save money when I was ready to buy.
His honesty, knowledge, and genuine desire to help completely won me over. I ended up purchasing the membership because I know I’ll be coming back to Best Buy for my technology needs, and I’ll be asking specifically for Gavino every time.
I’ve worked with a lot of salespeople over the years, and I can honestly say Gavino is one of the best I’ve ever encountered. He’s professional, patient, incredibly knowledgeable, and truly puts the customer’s needs first. Best Buy is fortunate to have someone like him on their team. Thank you, Gavino, for making what could have been an overwhelming experience so easy and enjoyable!
CF
Camila Fegali
Aug 1, 2026
We had gone to Best Buy several times, both this location and another one, and although we were almost certain about what we wanted to purchase, we just weren't receiving the level of customer service we were hoping for. That completely changed when we met Victor.
Not only was Victor incredibly knowledgeable about everything I was purchasing, but he was also genuinely kind, patient, and attentive. He took the time to explain the products, answered all of our questions, and made sure we understood everything we needed for our purchases. His recommendations gave me a much clearer understanding of my list and even helped me find additional items that ended up being exactly what I needed.
What stood out the most was how much he genuinely cared. My family and I were all shopping for different things, and throughout the multiple trips we made, Victor was always quick to step in and help however he could. He never made us feel rushed and consistently went above and beyond to make sure we had the best experience possible.
I don't know Victor personally, but it's easy to tell that he has a genuinely kind heart. He is the reason we chose to make our purchases at Best Buy. Employees like him are hard to find and truly represent what outstanding customer service should look like.
Title: Absolutely unacceptable experience — lost laptop, no replacement, no real help
I had an absolutely terrible experience with Best Buy and I am extremely disappointed with the way this situation was handled.
First, my laptop delivery was delayed. Then FedEx marked the package as delivered, but the laptop was nowhere to be found. I checked the package room, lockers, storage area, mailbox, and outside my home, and it was not there.
When I contacted Best Buy, the customer service was completely unhelpful. Instead of taking responsibility and helping me receive the laptop I paid for, I was told that I have to wait while FedEx investigates. Best Buy would not send me a replacement, would not offer me an equivalent laptop, and did not provide any useful solution.
Their only option was to possibly issue a refund after the investigation, and then I may have to wait up to another two weeks for the money to return to my account. So I am left without the laptop, without my money, and without any immediate solution, even though I did nothing wrong.
I purchased this laptop because I urgently needed it. It is completely unreasonable that a customer should have to wait weeks to get their money back after a high-value package disappears during delivery. Best Buy chose the shipping company, but I am the one paying the price for their failure.
The most frustrating part is that no one offered meaningful compensation, expedited assistance, a replacement, store credit, or even a sincere attempt to resolve the problem. I expected much better from a company as large as Best Buy.
This has been one of the worst customer service experiences I have ever had. I no longer trust Best Buy’s delivery service, and I will seriously reconsider purchasing anything expensive from them again.
I would like a manager or corporate representative to contact me and provide a real resolution, not simply tell me to wait several weeks without my laptop or my money.