Apple Boca Raton

Reviews

• GP

  Gisselle Pascual

  Aug 12, 2026
  5.0
  I had a wonderful experience at the Boca Raton Apple Store, where all the employees were extremely helpful, welcoming, and professional. I especially want to recognize Parien and Pedro for going above and beyond. I came in with my father for two appointments and we were running late, but they were incredibly accommodating and still took the time to make sure we were both taken care of. Replacing my charging cable was quick and seamless, and they patiently answered my father’s questions about his current phone, upgrades, and trade-in options. They gave us honest advice, explained everything clearly, and never pressured us to make a decision. I already love Apple products, but what I love most is the exceptional customer service. Employees like Parien and Pedro are truly valuable to Apple—they make you feel welcomed, cared for, and like family. Thank you for such a wonderful experience!
• MC

  michael conte

  Aug 11, 2026
  1.0
  1 Star — AppleCare Failed When I Actually Needed It I paid for AppleCare for approximately six years. Now that my computer is considered “vintage” and Apple says the replacement is covered, they refuse to send the replacement until they first receive my current computer. The bigger issue is that Apple cannot guarantee how long the replacement will take, meaning I could be left without a computer indefinitely. Their suggested solution was for me to buy another computer for $699 plus tax and return it once my replacement arrives. Yet Apple’s own return policy is only 14 days, and they cannot guarantee my replacement will arrive within 14 days. So I am expected to risk over $699 because Apple cannot provide a reasonable replacement timeline. The customer service was just as disappointing. The representative, Michael, would not transfer me to someone else when I asked for further assistance and then told me he was ending the call. After paying for AppleCare for six years, this is unacceptable. What exactly am I paying for if Apple cannot provide a covered replacement without leaving me without a computer or expecting me to risk hundreds of dollars out of pocket? AppleCare is supposed to provide peace of mind. My experience has been the exact opposite.
• GT

  Garrett Thompson

  Aug 9, 2026
  5.0
  Ben was AMAZING. He sat with me for 6+ hours to help me with my phone. Literally stayed past his shift end time because he wanted to make sure everything worked out for me. I cannot say enough about his customer service. I would come back to this location in a heartbeat!
• JP

  Justin Pyka

  Aug 8, 2026
  5.0
  I had an absolutely excellent experience with my Apple Genius Bar technician, Angelle\. After dealing with ongoing issues with my iPhone and iPad and having several technicians previously attempt to resolve them without success, Angelle was finally able to diagnose the problems and get both devices working properly\. What impressed me most was Angelle’s knowledge, patience, professionalism, and determination to actually solve the issues rather than simply going through the standard troubleshooting steps\. She took the time to listen, thoroughly investigate the problems, and explain everything clearly throughout the process\. After so many unsuccessful attempts elsewhere, it was a huge relief to finally have someone with the technical expertise to get everything resolved\. The level of customer service was exceptional from beginning to end\. Angelle is an outstanding representative of Apple and exactly what you hope for when visiting the Genius Bar\. Apple is truly lucky to have a representative like her. I sincerely appreciate the time, effort, and expertise that went into repairing my iPhone and iPad.
• CW

  Cynthia Walusimbi

  Jul 24, 2026
  1.0
  The associate handling the sale did an exceptional job and provided excellent customer service. The manager, Robert, at the Boca location, on the other hand, left a bad taste in my mouth. I asked if there was any flexibility on the pricing for two iPhone 17 Pro Max devices, and his response was, "You're haggling, we don't haggle at Apple." I found that to be a very unprofessional response, especially coming from a manager. The interaction made me feel unwelcome and left me questioning whether I was treated differently because of my race. Regardless of the reason, it was not the level of professionalism or customer service I expected from Apple.

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