Apple Aventura

Reviews

• JH

  Johann Henao

  4 days ago
  1.0
  I would have given it a zero. When everything is nice and easy you can pick up your order with a great smile from the apple reps, but if there are complications you get the cold shoulder. I bough online 1 ipad and 1 gen 1 pencil. I live in Weston. It said the delivery would be same day to Aventura Apple Store. Got an email saying it was ready but did not notice it was just the pencil. So I drove 30 miles against peak traffic to pickup thinking everything was ready as promised by the online portal but when I entered the stored the bald rep told me the ipad was not ready. I asked how can we know when it will be ready and the rep said he did not know or that it was not possible to find out. I pressed and he said he would check for me and he just moved to another table and forgot about me. Then I asked the other rep with the long beard and got the same answer. Then I said, sir I just need to know if I should stay and wait or just go back home. He answered there was no way to tell. So then I said but lets try to reason, I ordered an engraving on the ipad, does this store do engraving? he responded "no". So then I told him, sir so by pure logic I should not wait, then he replied, he had no way to know because there are also other places that can ship the item to the Aventura store. That answered just offended me, the rep was unable to think outside the box and give some useful advise to a paying customer. Just to hold on to his ego and the lack of effort to think through a more difficult customer support situation is just against what Apple is all about. Please do something about this Aventura Apple Store manager! my two cents...
• SS

  Shokolad

  4 days ago
  3.0
  Apple Store (Aventura-mall) когда я первый раз попала в этот магазин пару лет назад я была под впечатлением как все хорошо организовано, какие сотрудники квалифицированы и как все комфортно для клиента, но сегодня 2026 год и ситуация очень изменилась, теперь я разочарована работой самого большого Apple Store во Флориде! Очереди всегда!!! Сотрудники как сонные мухи, обслуживание долгое и с кучей ошибок(не понимаю куда делся профессионализм работников). Сейчас для меня поход в этот магазин это как наказание. Так что проще заказать товар он-лайн или посетить другой магазин который тоже продает эти товары.
• BA

  Beth Albala

  Sep 25, 2026
  1.0
  Manger wouldn’t help me I let I said the word, “ it’s my responsibility to know my password” and other phrases to receive help. Whenever I pushed back at the rude behavior he displayed while I was crying, he threatened to call security to escort me out. He should be fired! They just don’t care how much they inconvenience you even after being a loyal customer since 2003! The store manger is condescending and rude, rather than sympathize with issues Apple creates they will only help you if you first say the situation is your own fault! He kept trying to escalate and seemed like he wanted to provoke me into insulting him which was hard but I know I at no point blamed him, but he was just mean instead of being helpful.
• IR

  Isaac Ramirez

  Sep 22, 2026
  1.0
  I am leaving a one-star review not because of the staff, who were helpful and tried their best, but because of an Apple policy. I went in for a screen and battery replacement, but was told I had to get a replacement phone. I was in the middle of backing up my data to the cloud while still in the store. Due to a shift change (I think), the employee told me I couldn't remain inside at the table with the phone and insisted on taking it in back to process the exchange. I feel I should have been allowed to wait for another staff member to assist, but that wasn't an option. Because of the policy, the backup didn’t complete, resulting in the permanent loss of critical legal documents for my wife’s naturalization and irreplaceable messages with my grandmother who had passed away.
• KO

  Krystley Ortiz

  Sep 12, 2026
  1.0
  I went to the Apple Store at Aventura specifically to pre-order the new iPhone Ultra and iPhone 18 Pro Max, fully prepared to make my purchases. The store was practically empty, yet not a single employee approached me or offered assistance. I finally asked one of the employees for help, and she told me she couldn’t assist me “right now.” What made it even more frustrating was that she was simply standing there talking with two other employees all three were clearly Apple staff wearing their uniforms. They were not assisting other customers. I waited, received no help, and eventually had to leave the store without being able to place either of my pre-orders. I literally went there ready to spend thousands of dollars on two new iPhones and walked out without purchasing anything because no one could be bothered to assist me. For a company like Apple, where the customer experience is supposed to match the premium price of its products, this is unacceptable and incredibly disappointing. An almost empty store, multiple available employees, and somehow a customer ready to make two major purchases still leaves without being helped. That says a lot about the level of customer service at this particular location.

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