VCA Piedmont Animal Hospital

Reviews

• SE

  Sabrina Eccleston

  4 days ago
  5.0
  Good quality of service for the animals. They were attentive to my cats needs. They handled my cats with care. They were great with explaining everything for me
• HH

  HR

  Sep 20, 2026
  5.0
  100% POSITIVE EXPERIENCE ● Reasonable prices, comfortable facilities, and truly excellent service. ● Viviana, the veterinary technician, is extremely professional, attentive, respectful, and kind. She is truly an angel. ● Dr. Jordan Eadie is exceptionally attentive. He takes the time to listen, explains everything in detail, and treats your dog as if it were his own pet. I have honestly never met a veterinarian who was so compassionate, professional, respectful, and courteous. A true gentleman. ● The front desk staff are also very helpful, attentive, and welcoming. ● The facilities truly feel like a real veterinary hospital—very well equipped and truly one of a kind. ● Even though this office is more than an hour away from my home, I will continue bringing my pets here. The quality of their care and service truly sets them apart. Highly recommended.
• MT

  Mandi Taylor

  Sep 15, 2026
  5.0
  Ok so it’s weird that I am doing this hours after we put our beloved Paco down, but I do not want to forget to do it. We have brought him there for his entire life and the way they handled it (us) was so beautiful and comforting. The techs were amazing but unfortunately I don’t remember their names, but Dr. Rodriguez’s empathy really touched us in our moment of grief. She really cares about the people and pets she services and that approach means so much.
• SW

  Samantha Warren

  Sep 3, 2026
  1.0
  ⭐ 1 STAR — DO NOT WASTE YOUR TIME OR YOUR PET’S TIME HERE I strongly recommend DO NOT waste your time with this veterinary office. My experience was absolutely unacceptable from the moment I walked through the door. We were given a free exam voucher through Orange County Animal Shelter for our new pet’s first checkup, so I specifically booked this office expecting a basic, professional veterinary experience. Instead, the entire visit was incredibly frustrating and unprofessional. I had an appointment scheduled for 11:20 AM. I drove over an hour to get there, rearranged my schedule, and made the trip specifically because I had an appointment at a designated time. When I arrived, I was told that I had been removed from the schedule because I supposedly didn’t confirm through a text message. Here’s the problem: I NEVER RECEIVED A TEXT MESSAGE TO CONFIRM. So somehow, your office cancels/removes a client from the schedule over a notification the client never received, and then expects the client to just accept it? Instead of taking responsibility or trying to make the situation right, I was told it would be ANOTHER HOUR WAIT despite having an 11:20 appointment. After already driving over an hour, I was eventually placed in an exam room and told, essentially, “Just sit here, it’s gonna be awhile.” Seriously? What kind of customer service is that? There was zero sense of urgency, zero communication, and absolutely no consideration for the fact that I had an appointment and had already traveled a significant distance to get there. If you are running an hour or more behind, the professional thing to do is communicate that BEFORE making someone drive an hour to sit around indefinitely. The staff was rude, dismissive, and completely unhelpful. Nobody seemed interested in explaining what was happening, how long we would actually be waiting, or making any effort to accommodate the appointment I had already scheduled. And honestly, the worst part is that this is a VETERINARY OFFICE. These are animals and their owners coming in for care. I expect at minimum some compassion, professionalism, communication, and urgency. Instead, the entire experience felt like the staff couldn’t care less. I understand that veterinary offices can get busy. Emergencies happen. Delays happen. That is NOT the issue. The issue is the complete lack of communication, the unexplained removal of my appointment, the failure to notify me, the hour-plus wait, and the attitude we received when we questioned it. If this is how they treat someone coming in for a newly adopted shelter pet’s first exam, I can only imagine how they handle other clients. The fact that we were using a shelter-provided voucher does not make us less deserving of respect, communication, or quality care. Terrible experience from beginning to end. I will absolutely NOT be returning, and I would encourage other pet owners to think twice before choosing this office. There are plenty of veterinary offices where you can take your pet and actually feel like the staff gives a damn. Save yourself the drive, the wait, and the frustration. Go somewhere else.
• KF

  Karen Ficarelli

  Aug 18, 2026
  5.0
  Dear Dr. Montanez, Thank you for your incredible kindness and patience with my very frightened Shelter dog Bentley. Your deep care and clear explanations more than once meant the world to me. You went beyond the level of care Bentley has ever received. This extra effort is what I prayed for. Thank you from the bottom of our hearts., Karen, Richard, and Bentley Ficarelli Also, thank you Maria. We adore you. You’re an angel.💓🙏😇

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