Apple Christiana Mall

Reviews

• DL

  Dan L

  4 days ago
  1.0
  Waited over an hour to be helped with purchasing an accessory, only to be told it is out of stock when online inventory had it available for pick up. Shouldn’t take that long to tell a customer an item is out of stock.
• JW

  Jay Washington

  5 days ago
  1.0
  You want an absolute GARBAGE experience? This is the place for you. Went in on a Friday after an hour wait, I finally get in front of one of the "geniuses." After half-ass helping me for about 20 minutes, time is now being split with someone else. I had asked if I would need my apple password, which I keep in my notes, and was told I shouldn't and if there was an issue we could just reset it. Well, that was a lie. My apple ID locked on me with ONE missed attempt and wanted to send verification to the phone I was locked out of. How does that work? So where am I now? At my apartment which I have to be let in because our phone is our key, hoping apple support give me back access sometime in the next 24 hours, because why would they make it simple, easy or convenient. I LOATHE apple, the Christiana store is the absolute worst and I really need to stop being lazy and learn android. I basically have two paper weights for phones right now. Screw apple.
• OW

  ol. w.

  5 days ago
  5.0
  Absolutely outstanding customer service! We recently visited the Apple Store at Christiana Mall to set up our new iPhones and ran into some unexpected issues during the installation process. What impressed us most was how incredibly patient, helpful, and professional the entire team was. The store had actually already closed, yet the employees stayed with us and continued working on the problem until everything was completely resolved. They never made us feel rushed or as if we were keeping them from going home. In fact, we were the ones starting to feel stressed and a little guilty because we knew it was already past closing time. But the staff remained so calm, friendly, and reassuring that they actually made us feel more relaxed. At one point, they even apologized to us for how long the process was taking, when we were the ones feeling bad that they had to stay late! That level of customer care is absolutely not something I take for granted. Everyone was incredibly kind and professional from beginning to end, and they made what could have been a stressful experience a genuinely positive one. A huge thank you to the entire team. This was exceptional service, and I can wholeheartedly recommend the Apple Store at Christiana Mall. Truly a wonderful experience!
• TR

  Tim Rembecki

  Sep 23, 2026
  1.0
  Dear Apple Customer Support, I am writing to express my disappointment with the ongoing issues I have experienced with my AirPods, which I purchased less than six months ago. Since purchasing them, I have experienced multiple problems that have required both the left and right AirPods to be replaced. Despite these replacements, I continue to experience problems with a product that is still relatively new. I purchased Apple AirPods expecting the reliability, quality, and customer service associated with the Apple brand. Unfortunately, my experience has been frustrating, especially considering that multiple service visits and replacement components have not provided a lasting solution. At this point, I do not believe that continuing to replace individual earbuds is an appropriate resolution. I am formally requesting a complete replacement of my AirPods, including the charging case, rather than another individual component replacement. Given the age of the product, the repeated failures, and the unsuccessful attempts to resolve the problems, I believe this is a reasonable request. I would appreciate having my case reviewed by a senior Apple Support advisor or Customer Relations representative who can consider the entire repair and replacement history. I have documentation of my previous replacements and am willing to provide the original purchase receipt and any additional information necessary. I would like to continue being an Apple customer with confidence in the products I purchase. I hope Apple can provide a satisfactory and permanent resolution to this situation. Thank you for your attention. I look forward to your response. Sincerely, Tim
• LC

  Lee C

  Sep 1, 2026
  1.0
  2 terrible experiences in a row. Tried to buy a laptop in store for my daughter for college. They tried to up sell one we didn’t need because the one we wanted wasn’t in stock. We tried to use visa gift cards she got for graduation, but the manager was too lazy to figure it out so we had to buy Apple gift cards with the visa gift cards to buy the laptop. We came in today to spend the $100 gift card my daughter got for buying the laptop on some air tags. The same lazy manager told us we couldn’t use the $100 Apple gift card in store because “it wasn’t working”. No suggestions on a solution or anything. We tried to buy the air tags online for in store pickup, but the manager said the order takes a few hours or a day to process so we would have to come back tomorrow to pick up the air tags we had in our hands. Just avoid the store at all costs and shop online if you need to buy something. You won’t get help from an employee.

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