Best Buy

Reviews

• DD

  Darnell Daniel

  3 days ago
  1.0
  Poor costumer service...Stephanie was awesome 👌 and another woman from Geek Sqaud glasses, dreds...3 laptops had to return after doing exchange from enitial purchase...nightmare! I was ignored by some staff purposely but stayed quiet and respectful... Mind you I just had to renew my best buy membership the other day...shocker $190.00 total... I laughed at this after remembering how I had been ignored by multiple staff members... Grrrrr! (Hahaha) Smh
• SM

  Solomon M

  6 days ago
  1.0
  Subject: Formal Complaint: Order #BBY01-807175661782 Cancelled Without Explanation Dear Best Buy Customer Care Team, I am writing to formally complain about the unexplained cancellation of my recent order, #BBY01-807175661782, for a MOBI - Cam MP Smart Baby & Nursery Monitoring Camera. I placed this order for pickup at the Columbia Heights (Washington, DC) location on May 8th. On May 13th, I received an email stating the order was cancelled, but no reason was provided. I did not request this cancellation. Furthermore, I am very disappointed to see that the item is still available, but the price has now increased. I acted in good faith to purchase this during a promotion, and the cancellation happened entirely on the store’s end. I am requesting the following: 1. A clear explanation as to why my order was cancelled. 2. That Best Buy honors the original promotional price of $24.99 for this item. I would like to complete this purchase as originally planned. Please let me know how you can assist in reinstating this order or providing a price match for a new order. I can attach my original order summary and the cancellation notice for your reference. I look forward to your prompt response. Sincerely,
• BK

  Brandy Kern

  Apr 27, 2026
  4.0
  Didn't get chance to look around not know if they have computer or tv or whatever is
• WW

  William

  Apr 12, 2026
  5.0
  Close, convenient, no hassle and fast service
• JL

  Juan Lopez

  Mar 30, 2026
  5.0
  awesome experience cashier was named micheal really nice and respectful helped me and a friend find thw switch games we were looking for and issue i had with my card

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