Apple Georgetown

Reviews

• RR

  Roxana R.

  Sep 23, 2026
  5.0
  Visite el local para cambiar mi iPhone. Me atendieron con la compra de forma muy profesional Carlos y Malik. Ambos me asistieron y contuvieron mientras solucionaba un inconveniente con la compañía telefónica de mi país. Recomiendo este local y agradezco especialmente a Carlos porque fue muy importante a la hora de finalizar el proceso. Muchas gracias!
• MT

  Murat Tuncer

  Sep 19, 2026
  1.0
  I went to the store to pick up my Apple Watch. Even after checking in, I had to wait 20 minutes. The sales associate who eventually handed me the package was rude and unprofessional. Overall, it was a disappointing pickup experience.
• DS

  De'Yanni Stephens

  Sep 10, 2026
  3.0
  Came in to trade in some devices and Tony, the associate I was assigned, was very dismissive and acted like he wasn’t able to help me because my devices weren’t charged fully and I had some password issues. I switched to a different team member, Chris, who was very nice and was able to help me get my issues sorted out. Thank you Chris for your kindness!
• AA

  Aresa

  Sep 8, 2026
  5.0
  I had an exceptional experience at the Apple Store, thanks to Jay! The service was quick, pleasant, and completely easygoing from start to finish. Jay was friendly, professional, knowledgeable, and made the entire experience feel effortless. It’s always refreshing to receive great customer service without feeling rushed or pressured. Thank you, Jay, for making my visit such a smooth and enjoyable experience! ⭐️⭐️⭐️⭐️⭐️
• PM

  Pilar Moreno

  Sep 1, 2026
  1.0
  I had a very disappointing experience at this store. Last week, I visited the store to purchase a new iPhone and trade in my old one. After inspecting my phone, the sales representative clearly told me that I would receive a $205 credit toward my new iPhone. She also confirmed that, because I would be leaving the city, my friend could bring my old phone to the store on my behalf after I had transferred all my information to the new device. I trusted what I was told and made my purchase based on that information. However, when my friend went to the store to complete the trade-in, she was told that the credit would only be $80 not the $205 I had been promised. This is extremely frustrating because I am now out of the country and cannot return the new iPhone. As a result, I have ended up paying significantly more than I was led to believe I would. If I had been correctly informed that the trade-in value was only $80, I would not have purchased the phone. I trusted her explanation and had no reason to believe that the terms would later change. This was a very disappointing customer service experience. I expected clear and accurate information before making such an expensive purchase, I did not feel that I was treated fairly, and I am very disappointed with the way this situation was handled.