Apple Carnegie Library

Reviews

• BB

  Blake Bergen

  2 days ago
  1.0
  TL;DR Terrible repair experience. Got in a scooter accident during which my lens broke on one of the cameras on my iPhone. Went in for a repair to get the lens fixed and asked if they would also clean the little bit of debris off of the camera. The technician said they would clean the debris but I also had the option to completely replace the camera if I wanted to. Since he said they would clean the debris, I agreed only to get the glass replaced. He also told me it wouldn’t affect the trade-in value of the phone if I didn’t replace the camera since they ran diagnostics and it looked fine. Took 3.5 hours for the repair. Get home and discover there’s still debris on the lens. In fact, there was more debris after the repair than when I went in. Called customer service and eventually spoke with someone in repairs who said that if I wanted the debris cleared, I’d have to replace the camera. She said their notes show I declined the technician’s “recommendation” to replace the camera. I explained that my decision to replace the lens only was based on the technician’s advice, and I would’ve made a totally different decision if I knew the camera would not be properly cleaned. Despite the technician giving me faulty information and then writing down something different than what he had told me at drop off, they would not admit fault, redo the repair, or offer me a refund. Really terrible customer experience, very disappointed in Apple.
• KH

  Kathy H

  2 days ago
  1.0
  Total disaster. They didn’t have my order ready despite me having an appointment and had me call Apple Support to figure it out myself.
• MB

  Melissa Baines

  May 5, 2026
  1.0
  Do not expect customer service if you need a repair done. You will be expected to wait at least an hour just to get basic questions answered about price of parts (I already knew I just needed a battery replacement), whether the parts are in stock, and how long it will take. Difficult to get an appointment and without one they won’t honor the wait time estimate. I was told after waiting longer than 45 minutes (my quoted time) that it would be at least another hour because I “was a walk-in so I wasn’t checked in”. If they had told me that I would have known I didn’t have time to wait. Wasted my time like it was nothing.
• GH

  Gavin Hubbard

  Apr 21, 2026
  5.0
  Came in to purchase a new iPhone and was helped by Tyla. I did not have to wait long for help, and Tyla was very friendly. Unfortunately, they were out of stock on the device I wanted, but she was able to assist me with ordering one to my home. She was a new employee, but did the right thing and always asked her colleagues for help when she needed it. I appreciate someone who is willing to get help rather than provide misinformation! Overall a great visit :) On top of all this, the store is in a beautiful historic building. I would go back just to enjoy the space.
• KK

  Katherine

  Apr 17, 2026
  1.0
  If I could give 0 stars I would. The worst customer service imaginable, with the exception of a woman named Brittany, who was very kind to me, and some of the men were fine. The other female employees were either flat out ridiculing me or not helping me at all, making me wait over 4 hours to finally determine that the new iPhone they had sold me was defective. Particularly there was a female employee with dark hair, piercings, and tattoos on the larger side who was intentionally antagonizing me, causing me to leave in tears. As for the phone, I returned it but still have not received the refund, and was charged an additional AppleCare plus fee.