Apple Carnegie Library

Reviews

• SS

  Saleh Saleh

  1 day ago
  2.0
  I’m very disappointed with my experience at the Apple Store today. I had an appointment to have my iPhone repaired. After checking in, I was told to come back in approximately two hours. When I returned, I was told that the repair had not been completed because the technician was unable to remove one of the screws and that they would need to order something before the repair could be completed. My biggest concern is the lack of communication. If the technician knew that the repair could not be completed, I should have been informed before I came back to the store. As a company like Apple, I expect a higher level of professionalism, communication, and customer service. Having me wait for two hours and then return to the store only to find out that the repair could not be completed was very frustrating and a waste of my time. I’m also disappointed that my privacy screen protector was removed during the repair and was returned to me separately instead of being put back on my phone. I understand that sometimes repairs can be more complicated than expected, but the way this situation was handled was not what I would expect from Apple. I hope this feedback is taken seriously and that better communication and customer service are provided to customers in similar situations.
• LH

  Linda Hsu

  5 days ago
  3.0
  It was a beautiful building
• AP

  Aziyrah Peters

  Sep 28, 2026
  5.0
  KC and Victoria are the best people ever and they made my trip to Apple better bc I was pissed all my storage is gone however KC ENERGY AND VIctoria’s professional assistance led me to a solution. They are amazing. My experience was made better because of them.
• CV

  Cedric Villani

  Sep 12, 2026
  1.0
  Whoever was in charge of hiring manager Wale deserves to be thrown into the deepest pits of hell and stay. Not only was he extremely rude when I tried to better myself by buying a macbook for my youtube channel, he also told me I will never be successful in life and that I should end it all.
• AS

  Avery Sampson

  Sep 12, 2026
  1.0
  This is the worst customer service I've ever witnessed with my own two eyes. Must be better.