They gave me the wrong 3D printer, they scanned my barcode, my license and the box. When I got home, I checked and it was the wrong 3D printer
Customer support is a joke, got transferred 5 times, they even blocked me after trying to call and resolve the issue. Spent the entire morning and they did not resolve my issue
MR
Mary Robinson
Apr 26, 2026
4.0
I had a fantastic experience at this Best Buy location! The staff were incredibly helpful and knowledgeable, helping me find exactly what I needed without any pressure to buy. Overall, a great shopping experience with a wide selection of products!
MB
Madison Breuer
Apr 16, 2026
5.0
Wow I came into this store like a true lunatic with a broken computer & time sensitive assignment. From the greeting staff to the geek squad, they immediately offered me kindness, understanding, and patience. Joe (Geek Squad) rearranged his schedule, and I believe the other woman (Geek Squad) changed hers as well to accommodate me, even though I did not have an appointment. Solved my issue and my panic attack. THANK YOU 💕 They truly did not owe me this level of grace and understanding.
JP
John Peterson
Apr 10, 2026
5.0
Great experience at the Simsbury Best Buy. Overall the store was more inviting and less pushy/desperate than another local store I was in. Also, sales reps were all great on my few trips in. Educational and helpful but also respectful of your space and decision. The sales rep Daeshaun was particularly great, if you're looking to buy a tv or other similar electronics, do yourself a favor and ask for him.
MN
Mike Nieves
Apr 6, 2026
5.0
Kevin is the man! He made my girlfriend and I’s experience excellent! We will be back again :)
What products can I find at Best Buy in West Simsbury?
You can shop for TVs, computers, appliances, and more at Best Buy West Simsbury.
What are the store hours for Best Buy in West Simsbury?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.
Does Best Buy West Simsbury offer curbside pickup?
Yes, Best Buy West Simsbury provides curbside pickup services.
Is the Best Buy store in West Simsbury wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Can I get repair services at Best Buy West Simsbury?
Yes, the store offers service and repair, including expert Geek Squad support.
What payment methods are accepted at Best Buy West Simsbury?
Best Buy accepts debit cards and checks, and does not require cash-only payments.
Where is Best Buy located in West Simsbury?
The store is located at 44A Albany Turnpike, West Simsbury, CT 06092.
Are there dining options near Best Buy West Simsbury?
Yes, nearby dining options include McDonald's, Subway, and Dunkin', where you can grab a meal or coffee before or after shopping.
What automotive services are available near Best Buy West Simsbury?
Nearby automotive services include Hoffman Auto Group, Hoffman Collision Center, Hoffman Nissan, and several other car dealers and repair shops to help with your vehicle needs.
Where can I get electronics repair near Best Buy?
Geek Squad, located nearby, provides IT services and computer repair, complementing Best Buy’s in-store support services.
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