Apple Trumbull

Reviews

• MS

  Miguel Santos

  May 22, 2026
  1.0
  $590 to repair this touch ID! Unbelievable! Do not buy an iPad air with touch ID. You have been warned.
• JT

  James Taylor

  May 16, 2026
  5.0
  The store is clean and organized. I was greeted promptly and a sales person came to me in less than a minute. Their store stock was out of several items and I had to buy a hard drive much larger than I had planned or needed. The price, though, was much better than Amazon for a smaller hard drive. So I received a better product for a much better price than Amazon. It was a good value and I'm happy I went there. I usually expect to get a better price at Amazon and this was the opposite outcome. I recommend you try this store before you make a decision.
• JL

  Joulie Lagurre

  May 2, 2026
  3.0
  Me and my friends had gone there to Apple Store to get my iPad reseted and the guy that was helping us was giving us attitude and was treating us in a very unprofessional manner because of our age and that was very not OK. I do not recommend this specific guy I did not get his name.
• AD

  Aileen Deak

  Apr 26, 2026
  5.0
  My 83 year old mother needed help with her phone. We were fortunate enough to have Rodrigo help us. He was patient (you have no idea), knowledgeable and kind. Most importantly he fixed our issues! Wait time was over an hour but it was worth the wait to have such white glove service. Thank you so much!
• ZK

  zack kelly

  Apr 22, 2026
  1.0
  We were assisted by Quinton at this Apple Store. My girlfriend has a Mac book pro 14 that was only 2 months old. We were working outside when her computer just shut off out of nowwhere. We suspected that there was an overheating issue, and looked up online that once the system is placed in a cool environment that a reset of the computer should fix it. It didn’t, so we brought it into the store where one of the associates took the back of the computer off to inspect for liquid damage and said that she couldn’t see any, and that they would have to take apart the computer to figure out what was wrong. 5 days later, they called and said there was a red liquid substance on the logic board and that we would need to replace that part… we both knew that no liquid came into contact with the computer, so on the phone call to question the diagnosis we told them that this wasn’t possible because no liquid came into contact with the device plus how could the liquid have gotten that deep into the board. The senior leader Quinton said that he pulled up pictures of the computer and said there was liquid damage, we asked to see pictures and he said that they couldn’t send them for security reasons…? Makes 0 sense we bought the device. They also couldn’t give a real reason for how the liquid could have gotten that deep in. They also couldn’t tell me if it was an LCI triggered or if it was residue, just that he was looking at pictures. We have Apple care and this should have been a repair without any kind of fee due too 0 negligence on our part. I asked that once they put the new logic board in that if we could have the damaged part so we could take it to another independent party to have it examined and they said that they wouldn’t feel comfortable with sending it out for repair. He had 0 report or reasoning behind why we had to pay $300 to have this repair and my girl friend has been without a laptop for 2 weeks at this point. For future customers, bring your device to an independent party to have it inspected and be more upfront with you. We will not be going back to this store ever again for future electronic purchases

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