Apple Evergreen Walk

Reviews

• DS

  Deepika K S

  Sep 20, 2026
  1.0
  Extremely disappointing and disrespectful experience at the Apple Store at Evergreen Walk in South Windsor. I was experiencing an intermittent issue with my AirPods, so I contacted Apple Support before visiting the store. My case was escalated to a Senior Advisor, who provided me with a case ID and instructed me to walk into the store regarding a replacement. When I arrived, I clearly explained that I already had a case ID and that a Senior Advisor had handled my issue. However, the employees did not seem interested in properly reviewing or understanding my existing case. I was then assisted by Steve. I explained TWICE that I had an existing case and what the Senior Advisor had instructed me to do. Despite this, I felt completely dismissed. Instead of properly reviewing the case and explaining why the Senior Advisor's instructions could not be followed, he asked for my AirPods serial number and proceeded with creating a technician reservation. I found his attitude rude, dismissive, and disrespectful. The worst part was the Genius Bar experience. Apple's Senior Advisor actually tried to speak directly with the Genius Bar technician to explain my case and provide the necessary information. The technician declined to take the call and apparently did not want to connect with the Senior Advisor. Seriously? Apple's own Senior Advisor is trying to speak with Apple's own Genius Bar technician to resolve an existing customer case, and the technician can't even take the call? What kind of customer service is that? At this point, calling it a “Genius Bar” felt almost ironic. My experience was nothing but a rude and dismissive bar of customer service. My appointment was then set for 2:20 PM. I was there ON TIME, but nobody came to assist me at the appointment time. The store wasn't even busy. It honestly felt as though the employees' time was precious while the customer's time had no value. What concerned me most was the way I was treated throughout this entire interaction. I was polite and respectful, yet I felt I was being treated differently because of my skin color and accent. The dismissive and disrespectful attitude from multiple employees made me feel discriminated against and extremely unwelcome. This is a serious concern, and I hope Apple management investigates what happened rather than treating this as just another customer-service complaint. I wasn't asking for anything free or demanding special treatment. I was simply following the instructions given to me by Apple's own Senior Advisor. I expected the employees to review my case, communicate with their own support team, explain the process properly, and treat me with basic courtesy and respect. This entire situation could have been handled very differently if someone had simply listened and communicated with the Senior Advisor who was already trying to help. Absolutely unacceptable customer service. Apple should review my existing support case, the Senior Advisor's attempted communication with the store, the handling of my 2:20 PM appointment, and the conduct of the employees involved. One of the worst and most uncomfortable customer-service experiences I have had at an Apple Store.
• AV

  Abhimat Varma

  Sep 20, 2026
  1.0
  Just go to westfarms for a decent customer experience
• LG

  Liz Gauthier

  Sep 14, 2026
  5.0
  our Mac Technician Lee AKA "the Genius" was patient, and knowledgeable. He was able to resolve our issue quickly. Kudos to Apple for having great employees like Lee and Lauren, from the moment you walk in til you are done the employee are so professional and kind. Even the security guard gets a two thumbs up.
• MK

  Mish k

  Aug 25, 2026
  1.0
  Terrible staff, no help at all the person standing at the door searching is useless. 3 different occasions I have walked in there and each time they have not been able to assist me w something as simple as pulling up my account to check my reservation. Today was just another useless staff member who had an attitude and terrible demeanor as if he was bothered to do his job. Apple do better and hire staff who actually need and want to work not these useless employees who just want a paycheck. People like us do not have time to come in there and be treated like we are bothering them to do any work instead of standing around and chatting w each other all day long. All I needed to know was if they had an a replacement battery for my Mac book air and if not I would have gladly just went over options of replacing it w a new purchase but his disgusting attitude made me walk out and take my money else where. I wish I had gotten his name but it was just as useless as him and not worth it at this point. He had a buzz cut and nasty attitude at 10:15 am barely working an hr since store opened at 9.
• KN

  karthick nagarajan

  Aug 17, 2026
  1.0
  Customer service is ATROCIOUS !!!! We have checked in an hour back and technicians started looking into multiple people in the meantime even after repeated reminder !!! Finally a guy named Ryan came and helped . No issues with him. But the time it took to come to us was unbelievable !!!! There is a reason we book appointments and token system ….

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