VCA Veterinary Referral and Emergency Center

Reviews

• MB

  Max Bibicoff

  Jul 18, 2026
  4.0
  I feel grateful for the care we received late at night for our dog, Shadow. The kindness shown really makes a difference! Thank you!
• PD

  Pat Devers

  Jul 9, 2026
  5.0
  So much nicer than previous emergency vets I’ve been to in other cities. Very transparent about the potential cost of various medical options and kept me in the loop while I was waiting for my dog to come back from treatment. Very receptive to my questions and conscious of how stressful a trip to the emergency room is for dogs and owners alike.
• LP

  Lina Pearls

  May 30, 2026
  2.0
  Dr Natalie did an amazing job on my dogs Tail Amputation . However , we left her overnight at the hospital which was suggested by the doctor and to come back for 8:30 or 9am . We arrive there to pick up our dog and automatically thought to ring the door bell just in case the door was not open . The front desk lady was disgustingly rude and yelled it’s open . I believe one of the ladies in the front name is Diane . As soon as my husband and I walked in we were looked up and down as if they didn’t want to truly help us in the first place . Upon checking in to say I’m here for my dog we were told that she is not here and we’re clearly at the wrong hospital !!!!! Can you imagine how much anxiety and added stress this has caused my husband and I after waiting 7 hours for my dogs surgery the previous day. The energy was already off and on top of that they were rude and WRONG! Then to give a fake apology when realizing we already paid for her procedure and that they are incompetent with the job. And to top it off the technician who walked out my dog never gave us post opp instructions just handed us the paper and told us to “read it” .the only reason they apologized is because one of the technicians a male wearing bright orange whispered something to the lady I believe her name is Diane in which she responded these poor people I truly apologize! Words can’t explain how traumatized I am!
• LS

  Lia Short

  May 19, 2026
  2.0
  My cat Storm had a urinary blockage that required catheterization. I was quoted over $7000 for the procedure and one day of hospital and it was made clear to me that he would require additional days in the hospital to successfully treat him. I was there on a Sunday. The price (which would have climbed even higher) was not tenable for me and the only other option presented to me was to euthanize him. My husband (Thank God) suggested we bring him home for the night and spend time with him and bring him to our vet the next morning if that was to be the ultimate outcome. When I communicated this to the Doctors, I felt pressured that I was making the wrong decision removing him against medical advice and that he could die overnight. I received an email Sunday night from my vet (Dr. Fleming at Highway Animal Hospital) after she got the records from VCA, that they could attempt treatment. I brought him in to Dr. Fleming on Monday where he has had the procedure at a fraction of the cost of what the same treatment would have cost me there. Storm is doing very well and I almost succumbed to the pressure to PUT HIM TO SLEEP prematurely. I understand with the emergency nature of the care that the prices are higher, but this was really excessive, and the guilt I was made to feel when leaving with him just added to a terrible moment in time. I have used VCA many times in the past and the staff is always kind, and the wait times very minimal for emergencies, but this was just an overall extremely disappointing experience.
• AH

  Alison Hoenig

  May 6, 2026
  5.0
  Dr. Goodwin for cardiology is excellent. He listens, cares for the dog and has a wonderful demeanor. Dr. Palmisano has performed two surgeries on my dog and is also excellent and very skilled. Thalia, Whitney, Steven and the ladies at the front desk are very kind and accommodating for nervous pets.

Frequently Asked Questions About VCA Veterinary Referral and Emergency Center