Best Buy

Reviews

• BN

  Beatrix De Nobrega

  3 days ago
  1.0
  We wanted to buy a TV that was an open box and they basically wouldn’t let us. A new excuse every time we said something was fine. They kept pushing an Insignia TV on us. Not sure if they were saving the TV for themselves or getting extra commission for the Insignia. If the TV has a price and is available don’t tell the customer they can’t have it for reasons that don’t even make sense. We were fine with the fact it was a floor model but suddenly that was a problem. Just weird.
• MS

  Maria Santora

  3 days ago
  5.0
  Matthew was very helpful in new haven store.
• CF

  Charles Flanagan

  May 6, 2026
  1.0
  Horrible experience, my wife and I recently purchased a sound bar for a TV from Best Buy. I was conned into buying this sound bar. It was never needed with the TV. When I went to return the sound bar, I was told I was too late to return. I was never told that there is a 30 day return policy. I was out of town for over a month. The sound bar box was never opened. Best Buy would not accommodate my return request. What Best Buy did do was force me to purchase a Best Buy membership for a cost of $29 that has a 60 day return policy as part of the card benefits. This Best Buy card purchase was an act of extortion by Best Buy to force me to buy in order to receive by refund. Lousy business practices, unconscionable behavior by Best Buy, I would not ever buy anything from this place again!
• LM

  Larry Mingrone

  May 2, 2026
  5.0
  Only electronic place left. They have a large selection at least. Employees have always been helpful and not pushy.
• AT

  Alex Thompson

  Apr 20, 2026
  2.0
  Walked in to get a pair of new iPhones. Walked into the department to 3 employees having a casual conversation. One made eye contact with me and immediately took out his phone. They continued talking while we circled the shelves around them looking for any phones on display. They quickly walked away without seeing if they could make a sale, and we continued walking around, clearly needing help. The AT&T assistant at the counter ended up asking if we needed help, and was very nice and helpful, and asked someone who walked up to the desk if he could help us.

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