Mazda of Milford

Reviews

• JM

  Jessie.mullaly522 Mullaly

  May 12, 2026
  5.0
  The staff was quite knowledgeable and helpful that they were patient with my questions. They also treated me with respect and made me feel comfortable purchasing a car.
• WD

  Will Duchon

  May 5, 2026
  1.0
  I initially wrote a glowing review for Mazda of Milford several months ago when I purchased a new CX-30. Now, however, my opinion of this dealership has plummeted. After buying the car I realized that I just can't afford the monthly payments, despite what I had thought. My mistake. I reached out to Mr. Rivera, the finance manager, for help, thinking there may be some way to renegotiate my loan, or switch to a used vehicle, or a lease...anything that could ease the financial stress. During the buying process Mr. Rivera went to great lengths to assure me that even though my new monthly payment is almost $200 higher, it would all "even out" if/when I trade in the car 3 years from now. He added that at that time, the loan for the car would be "vacated" once I purchase a new car, or lease. Again, I quickly realized that I simply cannot afford the new payments, and so I reached out to Mr. Rivera for any possible help with this problem. I called, left voice messages, email messages via the website, and even contacted the salesperson (Shi) asking him to please convey my messages to Mr. Rivera. This went on for weeks, and I never received a call back or a reply of any kind. When I was deciding whether to purchase the vehicle I got calls and texts daily, eager to convince me to buy. Now that the deal is done, I have been dropped and my requests for help have been ignored. This is very telling. If you are considering a Mazda, I strongly suggest avoiding Mazda of Milford.
• SG

  Srijit Gupta

  Apr 28, 2026
  5.0
  My experience with Mazda of Milford was nothing short of exceptional—and that’s largely thanks to three outstanding professionals: Marwan ,Jesus and Marqus. From the moment I walked in, Marwan set the tone with a level of professionalism, warmth, and genuine care that instantly put me at ease. He wasn’t just trying to “sell a car”—he took the time to truly understand what I needed, answered every question with patience, and made sure I felt confident at every step. What really stands out is his honesty and dedication to customer satisfaction. Jesus and Marqus complemented the experience perfectly. Efficient, detail-oriented, and incredibly approachable, he made what is usually a stressful process feel smooth and even enjoyable. Their transparency and clear communication ensured there were no surprises—just a seamless journey from start to finish. Together, Marwan and Jesus created a car-buying experience that felt personalized, respectful, and genuinely memorable. It’s rare to find a team that combines expertise with such a high level of integrity and customer care. If you’re considering a Mazda, do yourself a favor—visit Mazda of Milford and ask for Marwan Jesus and Marqus. You won’t just leave with a car; you’ll leave with an experience worth talking about.
• CV

  Carolina Vieira

  Apr 26, 2026
  1.0
  Seeing all the great reviews makes our experience even more unbelievable! We came in for what we felt was a very simple request of information. We were taken in by Kim (I highly do not recommend). We explained what we were looking for. What are trade in would like with in finance or lease. She went on to show is the first car and only car which is compact. I immediately said this is not enough space… as we were there with our toddler. She pushed my husband to test drive it. He said he’d like to see a different model or what else they had. She immediately got her manager… very nice and kind. Who understood what we were looking for. We wanted number that made sense with a more spacious vehicle. Wanted to show us only the Cx-50. She brought the cx-50 to test drive. We liked the interior and liked the drive. She didn’t ask us what color we wanted what trim, nothing.showed us how the app worked which wasn’t even a selling point for us. Then sat us down, and asked repetitive questions, asked for our license 3x, asked us if we wanted to lease 2x when all we wanted was to run numbers and see what made sense. Long story short, told us we had to run our credit to run number. We said fine, even though we know it is not alway required. Then told us we had to put a down payment to get numbers on what a payment looked like. The most ridiculous thing I ever heard. We never agreed on that specific car. Kim was more about just getting a sale in and out than truly taking to time to explain vehicles, the dealership processes and to understand what the client really was looking for. After two gruesome hours of dealing with her and her manager trying to correct the wrong. We left with absolutely nothing accomplished. If it was stated from the beginning that a payment had to be given to get an estimate, could’ve saved us a lot of time.
• RR

  Rochelle Rochelle

  Apr 21, 2026
  5.0
  I just wanted to take a moment to say thank you to Keily for such a great car-buying experience. From the very beginning, you were professional, knowledgeable, and genuinely attentive to what I was looking for. You made the entire process smooth, stress-free, and even enjoyable—which isn’t something people always say about buying a car! I truly appreciated your patience in answering all my questions and making sure I felt confident every step of the way. Your honesty and dedication didn’t go unnoticed, and it made all the difference. Keily you are absolutely the best!! I want to also acknowledge Julian for all his help from start to finish!

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