Apple Danbury Fair Mall

Reviews

• CC

  Christine

  Sep 29, 2026
  1.0
  The employees at this location are inexperienced on every level. The customer service is horrible and customers are greeted with rudeness,and zero professionalism. Will be reporting this to the Better Business Bureau.
• BA

  Blanca Aguirre

  Sep 22, 2026
  1.0
  I’m extremely disappointed with my experience with Apple today. I placed an order for store pickup and was instructed to come to the store at 7:30 PM. I arrived on time and waited for almost an hour, only to be told that my order was not ready for pickup and that I needed a QR code, even though my order was still showing as “processing.” I also contacted customer service for assistance, but unfortunately the issue was not resolved. This was a gift for my mom’s birthday tomorrow, so this situation has been extremely frustrating and caused me to waste a significant amount of time. I understand that delays can happen, but I should not have been instructed to come to the store at a specific time if the order was not actually ready for pickup. I would appreciate an explanation of what happened and what Apple can do to resolve this situation.
• AM

  Alessandro Martins

  Sep 20, 2026
  1.0
  I had a very disappointing experience at the Apple Store in Danbury today. The employee who spoke with me, whose name I believe was “K,” was extremely rude, arrogant, and dismissive. I was simply asking for an update on my place in the waiting queue, especially since the store was already running significantly behind schedule. Instead of answering my question politely and professionally, she responded with an unnecessarily rude attitude and made me feel as though I was bothering her just by asking. When I asked for her name, she did not show me her name badge. I could only see what appeared to be the letter “K,” and when I asked if that was her name, she responded sarcastically. That kind of behavior is completely inappropriate when dealing with a customer who is simply asking a legitimate question. I completely understand that stores get busy and delays happen. That was not the issue. The issue was the way I was treated. As a customer, I expect basic respect, courtesy, and professionalism, especially from a company like Apple. Unfortunately, this employee’s attitude turned a simple situation into an extremely unpleasant experience.
• MB

  manny b

  Sep 19, 2026
  1.0
  Kelly Ann is the most rude and condescending employee ever. Made me feel as if I’m stupid because I had a genuine question about the trade in process. I was under the assumption that I could bring my device to the store. She looked at me as if I was speaking a foreign language. For no reason she became hostile towards me and then was belittling me as she’s repeating the story to a coworker. Even my wife was so confused as to why this lady acted as if she was being harmed by us asking a question. Crazy service for an Apple Store. Have been an Apple customer for 2 decades and would’ve never expected this level of disrespect.
• HR

  Hudson Valley Reviewer

  Sep 13, 2026
  4.0
  This Apple Store seemed pretty awesome, and I have no complaints about my visit. It made a good impression on me and was an enjoyable stop while walking through the mall. I would happily stop in again the next time I am in the area. There is something appealing about checking out technology in person instead of just scrolling through pictures and descriptions online. When considering a device, I like the idea of getting a better sense of its size, appearance, and how it might fit into everyday life. That is part of what makes visiting an Apple Store worthwhile. My overall impression of this location was positive. Nothing about the visit left me disappointed or wishing I had skipped it. Sometimes a store simply delivers an enjoyable experience without giving you anything to complain about, and that sums up this stop for me. Whether you are already an Apple fan or just curious, this is a place I would recommend checking out while you are nearby. I enjoyed the visit and would consider returning when thinking about a future purchase. Overall, a pretty awesome store, a positive experience, and no complaints on my end. Glad I stopped in during this trip.

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