Cricket Wireless Authorized Retailer

Reviews

• KM

  Katy Martinez-Medina

  Sep 2, 2023
  1.0
  It's sad that every time you call with an issue with your phone they say "Bring it on in and we will take a look at it." You would think that they would have the ability to look up your model of phone on their system if you were to tell them the make and model and guide you through the issue you called about. I am disabled and can't get out that often.
• TC

  Taylor Campbell

  Sep 12, 2022
  1.0
  This location is an excellent example of why brick and mortar stores are dying. The staff are so unhelpful as to actually be worse than worthless. At a certain point one begins to wonder if they were willfully wasting your time. The situation wasn't helped at all by the attitude of the employees. In short, if the people that should be helping you are calling the same customer service line you would- from your phone - they're probably not going to be much help. Save yourself the trip and the headache, don't bother trying here
• DD

  dragonflylover74

  Aug 4, 2022
  5.0
  I broke up with Verizon over the amazing people at this location. I stopped by to see if they had a battery for my Samsung phone. I was immediately welcomed by Maleny and Kristin. They didn't have have the battery but told me where I could get it. I thought they were genuinely helpful, not forced like other places, or pushy trying to make a sale. I asked if they had any good deals so they told me what they had and gave me a flyer. Again, they weren't pushy at all. I immediately went home and talked it over with my husband. My husband was excited to learn that we would be saving over $200 for switching and told me to go sign up. Upon returning to the store, I was again, quickly and genuinely, greeted by Nick, the store manager. Nick was extremely patient with me and answered all my questions, assuring me that he was being transparent with me. Since I have massive trust issues by Verizon, I needed all the reassurance that my monthly payment would be what I was quoted, and Nick gave me that, without being pushy or making me feel like I was wasting his time. Today, I walked out of that store feeling free and like a load had been lifted off my shoulders because I the amazing crew at this store. I highly recommend going here if you need a new phone or new provider. You will leave knowing exactly what you need to know and you won't be disappointed. Five very bright stars for three amazing people!

Frequently Asked Questions About Cricket Wireless Authorized Retailer