Best Buy

Reviews

• JT

  Jacob Taylor

  3 days ago
  4.0
  Always a great experience at this store! The staff is super helpful and knowledgeable, making it easy to find what I need. Plus, they have a fantastic selection of electronics and gadgets at good prices.
• JM

  Joseph Murphy

  May 3, 2026
  5.0
  Blake helped us pick out a really good monitor and graphics card for our PC. He explained everything in a way that actually made sense and didn’t try to push anything on us. His pricing was fair too, which we appreciated. Overall just a good, easy experience working with him.
• SP

  Saymon Pimenta

  Apr 23, 2026
  1.0
  Terrible experience, waste of time and money I purchased a phone from Best Buy with a valid receipt dated May 11, 2025, clearly within the warranty period. The device suddenly stopped working completely — it won’t turn on, won’t charge, nothing. The real problem started when I tried to get support: No accountability from the store Constant runaround between store and manufacturer Conflicting information about the device’s warranty date According to my receipt, the purchase date is May 2025. However, Samsung’s system shows a March date for the same device, which does not match my proof of purchase. This discrepancy is currently under investigation by Samsung and raises serious concerns about how the warranty timeline is being handled. On top of that, the store manager was completely unprofessional and unhelpful. I was not properly assisted, not given attention, and treated like just another number instead of a paying customer with a legitimate issue. The result? 5–10 days wasted, going back and forth with zero resolution. You expect support when you buy from a major retailer — instead, you get frustration. If you’re thinking about buying here, be aware: If something goes wrong, you might be completely on your own. This is not just about a defective product — it’s about the lack of transparency, accountability, and basic customer respect. I strongly recommend avoiding these stores if you don’t want the same experience.
• BH

  Brad Henry

  Apr 23, 2026
  1.0
  The AI phone system is a joke.... ill take my $350 computer purchase across the steet to Walmart. Impossible to get anyone on the phone. Terrible service. AI not working at all. Now speaking to someone in Foreign country who said I have to walk in to talk to someone.
• JH

  Jeremy Heller

  Apr 21, 2026
  1.0
  Went in to buy a security camera, picked a two pack Swann max range set that had signage saying it was on sale for $150.99, the sales associate would not sell it for that and then the Assistant manager “ think his name may have been Alex said it wasn’t that sku that was on sale even though there was the price tag directly underneath it. Then he tried making some excuse about somebody must have moved the price tag. Then the associate tried looking up a different sku to see if they could order it and lo and behold the sku they were saying was for the sale price is in available, once again I asked what they could do on this product seeing as how the price tag was fixed to the item description and He said Nothing. And then he refused to let me talk to the head manager about this. What Terrible service!

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