Apple Park Meadows

Reviews

• MK

  Mahesh Karekar

  4 days ago
  1.0
  Not sure who is running the show here I had an appointment at 1:00pm and received a confirmation email in morning.On visiting they did not honor the appointment. I am supposed to now come tomorrow for the battery replacement as they are busy. A reputed brand like Apple should honor the battery replacement or communicate if it’s not going to happen same day. Disappointed! Update: I reported the store to apple support they advised me to visit another location. The Bestbuy location honored my appointment schedule by Apple support and now I have a phone with updated battery
• RH

  Raro Haim

  6 days ago
  1.0
  This is, without a doubt, the worst Apple Store I have ever visited. Unfortunately, the staff here are consistently rude and have a very dismissive attitude. Yesterday (30.09.2026), around 3:30 PM, I wanted to purchase an iPhone 18 Pro Max, 256 GB, in black. The salesperson at the front—who was rude and unhelpful throughout the interaction—spoke to me with a lot of attitude. When I asked for his name, he refused to provide it. I then spoke with the manager, Jerm, who ultimately took care of the situation and helped me purchase the phone. However, I did not feel that he showed any real concern about the way his employee had treated me, nor did he seem particularly interested in addressing the issue. I have visited this store many times, and unfortunately, I have had similar experiences with several members of the sales team. I have been to many Apple Stores around the world, and this is by far the only one where I have consistently encountered such rude and careless customer service. The overall atmosphere and energy of this store do not reflect the Apple experience at all. I hope the management takes this feedback seriously and works on improving the customer service, because I would like to have a much better experience next time.
• JW

  John Wilson

  Sep 25, 2026
  1.0
  This store is a case study in inefficiency. I had an appointment. Wait in line to check in. Then directed to table and wait another 30 minutes. Finally talk to an employee only to be told it will be another 2.5 hours to replace a battery. Through this process I look around the store to see most customers are waiting. There are almost as many employees as customers. A few are assisting customers. Many simply seem to be wandering and chatting among themselves. Customers are sent to different tables with no status on their wait time or progress. Also bought AirPods which required waiting in pickup line, getting sent to a table, then moving to a third location to actually complete the purchase..
• AR

  Andy Reddy

  Sep 21, 2026
  1.0
  The so-called greatest American technology company still cannot design an efficient in-store checkout process. I waited nearly an hour on a Monday afternoon simply to pick up an Apple Watch even when the store was not busy. What made the experience even more frustrating was the complete lack of organization: no clearly defined lines, no one greeting or directing customers, and no visible system for managing purchases or pickups. Despite counting approximately two dozen Apple employees in the store, the entire operation felt remarkably inefficient. There were actually more Apple employees than customers. Honestly, even the DMV has a better-organized waiting process—and that says a lot. This is what lost innovation looks like—a premium brand undermined by outdated systems and poor customer service. Apple continues to charge premium prices while its operating system remains behind the competition, particularly in AI capabilities. Today’s experience was the final push I needed to begin moving to the Android ecosystem—and I plan to transition my entire family as well. Paying a premium only makes sense when the product and service feel premium. Unfortunately, neither did today.
• PM

  Pamela Martin

  Sep 21, 2026
  2.0
  The gentleman who started to assist me was very condescending from the beginning. When I told him I already had my new iPhone coming on, he began telling me how to do it, to which I replied - yes I got it. This frustrated him bc he then said - well how about I leave you alone and you can just let me know when you need help. Like sir, I need the help understanding all the steps to transferring my old phone as well as closing the loop on the fact that my apple care didn’t go through when activated, not turning on a phone. He told me to work with someone else, then started skipping around the store, running into people and tables. The person he told me to work with never checked on me and left so I had to get someone else but in front of them, he was incredibly cheery and said - oh let me help you finish this up! It was a really weird interaction from start to finish and every question I asked got answered with a random answer about something else. Also, I figured out why the apple care didn’t activate :(

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