Geek Squad

Reviews

• RH

  Robin H

  Mar 24, 2026
  1.0
  What a joke. I signed up for the Best Buy membership and was told Geek Squad visits would be $39. I bought a Roku at Best Buy and they want $139 to install it. Liars! Don’t shop here. The absolute worst.
• BD

  Brett d.

  Dec 29, 2025
  1.0
  We had Geek Squad out on 12/21/25 to install a picture-frame TV. We figured this would be a worthwhile investment to ensure the TV was hung correctly. The cost to install the TV was $278 ($179 + $99 for specialized personnel since the wall has tile). The final installation was not centered on the wall and was crooked. We have adjusted the brackets as best we can and the TV is still not level or centered. My wife has spent over 45 minutes on the phone with support to try to get someone out to remount the TV with no resolution. We are very dissapointed with the quality of the installation and the poor customer service response. When paying for professional installation, we feel that mounting the TV centered and level is an appropriate expected outcome.
• DS

  Dan Simmons

  Aug 20, 2021
  5.0
  Good food and great service
• MM

  Monica

  Nov 11, 2019
  5.0
  Very honest guys! Much appreciated! :)
• MT

  Mason Turner

  Jan 15, 2018
  4.0
  I took my laptop in for some repairs the first week of January. I came back the next week when I received an email that it was ready to pick up so I went in and they couldn't find it anywhere... They told me to come back tomorrow and they would look more. I came back and they still couldn't find it but they resolved the problem by buying me a brand new one. I really didn't lose anything because my files were all backed up and I got a brand new $900 laptop out of the deal. Can't really complain exchanging a 4-5 year old laptop for a brand new one! Thank you Geek Squad for resolving the issue so quickly. I really enjoy the new laptop!

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