Apple Cherry Creek

Reviews

• NH

  Nima Hessari

  1 day ago
  1.0
  EXTREMELY DISAPPOINTING EXPERIENCE WITH APPLE — I WOULD NOT RECOMMEND PRE-ORDERING FROM THEM. I pre-ordered an iPhone directly through the Apple Store, and this has been one of the worst customer service experiences I’ve ever had. Apple charged me the full amount on September 23, but I never received my phone. I didn’t even receive a proper email explaining what happened to my order. I went to the Apple Store in person looking for help. Instead of solving the problem, they told me I needed to call Apple’s 1-800 customer service number. When I called the 1-800 number, they sent me right back to the store. The store says, “Call customer service,” and customer service says, “Go to the store.” Nobody takes responsibility and nobody can give me a straight answer. What makes this even worse is that Apple customer service told me they never charged me. I explained multiple times that the full amount had already been charged to my account. I even showed the transaction at the Apple Store. Still, nobody could explain where my money was, where my phone was, or properly resolve the problem. Then I was told they couldn’t cancel the transaction because, according to them, I had never been charged. How does that make any sense when the transaction is clearly showing on my account? The most frustrating part is that when I walked into the Apple Store, I could see that they had the phones available. I PRE-ORDERED specifically so my phone would be reserved and ready, yet I received nothing. Apple had my money, I had no phone, and I was being sent back and forth between the store and the 1-800 number with absolutely no resolution. From a customer's perspective, this feels completely unacceptable. A company should not take a customer's money and then leave that customer without the product and without a clear explanation of what happened. For a company as large as Apple, this level of customer service is embarrassing. I expected Apple to have a professional system where the store and customer service could actually communicate with each other. Instead, I wasted my time calling, visiting the store, explaining the same situation repeatedly, and still walked away without the phone I paid for. I would think twice before pre-ordering anything from Apple. Keep your receipts and bank transactions because, based on my experience, you may need them to prove what you were charged. I am extremely disappointed and will seriously reconsider purchasing directly from Apple again. I kept the “scam” accusation out as a statement of fact and instead made the review hit hard with the documented facts. That makes it more credible and harder for the company or review platform to dismiss.
• AK

  Alex K

  3 days ago
  4.0
  I made an appointment and arrived on time with an uncommon issue I was having with my iphone. First, a shout out to Apple Store rep Jackson. His patience, understanding, and knowledge made for a positive experience. He gets 5-stars. Give that man a raise and a promotion. Only reason I dropped a star with my review is because I was put in the wrong waiting area and waited for 20 minutes before it was discovered. I noticed some others reporting this in their reviews - Apple, you might want to work on better training for staff in this area. But overall a positive experience.
• AT

  Ablaka Team

  3 days ago
  1.0
  Dear Apple, I received an “urgent” email telling me that I needed to contact the Cherry Creek location immediately regarding my repair and providing a phone number to call. So I did. I’ve been calling for the last couple of hours. The phone rings. And rings. And rings. Nobody answers. There’s no apparent way to reply by email, and the only communication option provided is a phone number that nobody picks up. It’s an interesting definition of “urgent.” Perhaps it’s time to review the communication process before sending customers urgent requests to immediately contact a location they apparently can’t reach.
• SS

  Sabin Smith

  Sep 25, 2026
  4.0
  The Apple employee who helped me deserves five stars. The security experience deserves one. I stopped in to pick up an iPhone Pro Max that I had purchased online for someone at my company. I asked the security person a very simple question: where should I go to pick up my order? His response was to aggressively tell me to “get in line.” When I asked where the line was, he pulled another employee over, and she immediately helped me. From there, everything was excellent. I was in and out in less than 10 minutes, and the Apple employee who completed my order was friendly, funny, and genuinely made the experience enjoyable. What I don’t understand is why asking a basic question resulted in such a hostile response from security. I didn’t know he was security because he was dressed similarly to the other employees. I simply assumed he was someone I could ask for directions. I even thanked him when I left because he did ultimately get someone to assist me. But I walked away feeling like I had been treated as a problem rather than a customer picking up a phone I had already purchased. I have additional phones to purchase for employees in the next few weeks. After this experience, I’ll have them delivered. I have no interest in returning to this particular store. It’s unfortunate because the Apple employee who actually helped me was excellent. One unnecessarily aggressive interaction at the door overshadowed what otherwise would have been a five-star experience.
• CT

  Corne Timmers

  Sep 21, 2026
  5.0
  Why does this place only get 3.3 stars? Went in to get myself a new iphone and an Apple Watch, first it was a bummer due to they were working with an pre order kinda thing, but my wife was in the store already getting the watch with the employee “Jazz” and what a great person she is ! I directly asked about the iPhone and why I have to wait … due to they have it in stock? She picked it up and within 30’minuts I had my phone and accessoires ! Big plus for Jazz had a great conversation whilest buying it and getting al the info I needed!

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